Customer Profile
Industry: Crane Rental

Key Benefits

  • Improved credit control at the point of rental due to a seamless link to Sage 50 Accounts financial package.
  • Improved accuracy by automating the creation of rental paperwork, avoiding errors from manual data entry.
  • Rapid user uptake with a system that is easy to learn and use on a daily basis.
  • Improved customer experience with all customer information and communication kept in one easy-to-access place.

The Challenge

Baldwins Crane Rental was operating a manual, paper-based rental procedure. Each week, depots would send handwritten rental contracts to Head Office for rekeying into Sage to create an invoice. The rental contract could only be confirmed once the credit-control had been performed in Sage. This proved to be a slow and time-consuming process inhibiting company growth.

Baldwins needed to invest in an automated rental management system that would save time, provide a high level of credit control, and could link seamlessly to Sage.

The Solution

The company was already familiar with MCS-rm, the comprehensive rental management solution, from specialist rental software company MCS.

What made you choose MCS?

We were comfortable with the functionality of MCS-rm,” Lorraine continued. “We knew the company offered excellent support, so it was an easy decision to make.

Saving time and money

Once the depot managers were using MCS-rm, the system immediately began saving time and money as well as increasing accuracy. What’s more, we can control customer credit centrally.

Automatically generated contracts

Generating rental contracts in MCS-rm is now a simple procedure and the most effective for dealing with the nature of our business.

Fast invoice processing

Generating invoices through MCS-rm not only saves time, it also saves on the cost of pre-printing and storing boxes of numbered contract pads as we did before.

The Benefits

Since using MCS-rm, Baldwins has been able to:

  • Link Sage accounts to its rental software to perform a credit check at the point of rental.
  • Improved control by being able to quickly view customer information including credit limits, available credit, current balance, account status, and any uninvoiced amounts.
  • Create contracts directly in MCS-rm within the depots, detailing the unique crane number, start and end date of rental, rental rates, customer details, and location.
Baldwins Crane Rental
Overall, everyone is very happy with the MCS system and appreciating the efficiencies it offers in reducing workload.

Baldwins Crane Rental


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To discover how MCS-rm rental software can empower your business, contact us via our inquiry form.

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