Engineer efficiency

Streamline and manage your maintenance activity with an app to provide engineers with a paperless workflow and provide your back office with instant real-time information from their job status updates.


Keeping everyone in the loop

Automated alerts based on real-time engineer updates improve customer service and keeps your customers in the loop, whilst new jobs can be pushed to an engineer who is already in the field.


Organize and prepare your technicians

With powerful GPS technician tracking and mobile technology, you can dynamically allocate jobs to the nearest, best-equipped engineer.


Go paperless on the move

Checklists and documentation no longer need to be printed by engineers to take in the field, this will save money on printing and paper storage costs. You can even obtain electronic signatures to confirm works orders have been completed.

MCS Workshop Mobile Testimonial
We have seen huge gains in engineer productivity and efficiency by implementing Workshop Mobile. Each engineer clicks a button when they start and finish each job. We’ve been able to analyze engineer activity data and that has enabled us to set more realistic benchmark times for each task they do. As a result, our time estimates are now far more accurate and are no longer based on best guess.

Procomm Site Services

Additional features


Time forecasting and management

Workshop Mobile will give you accurate, real-time data to help you better plan your resources and set more realistic timing benchmarks for standard maintenance tasks.

  • Set the highest standard in breakdown response times – Ensure that you meet your target SLAs and deliver on your customer promises.
  • Oversee the status of workshop repair jobs in real-time – workshop and depot managers can see up-to-date information of all current and completed works orders.
  • Intelligent scheduling – Pick a resource for a job and be warned if there is insufficient travel time to the location.
  • Shortened time from works orders to invoice dispatch – Deliver works orders in real-time direct to engineer mobiles then return captured customer signatures into MCS-rm, enabling the rental desk to despatch invoices quickly.

Maintaining procedures

With Workshop Mobile, you can ensure that all business processes are kept consistent and are easily followed. You can:

  • Upload photographs of damage or work completed to improve visibility and reduce customer queries. 
  • Assign charges, parts, and labor to the works order and send instructions to the depot to order spare parts.
  • View checklists to avoid missing important steps – guide engineers through a process whether performing an inspection, a risk assessment, or a repair to ensure that all steps in the works order are completed correctly.

Becoming more responsive

By being able to react to changes in the field with ease, your engineers can provide the best customer service. They will always be organized and prepared for their day, even when last-minute changes occur, allowing the engineer and customers to communicate with minimal disruption.

  • Respond to dynamic changes in the field - Automatically alert customers by SMS of your engineers’ arrival time on site and cut down on customer waiting times.
  • Be prepared when attending breakdowns on-site with access to:
    - Background details for the works order
    - Contact information
    - Site addresses and satnav directions
    - Access electronic documents, such as equipment configuration guides, manuals, health and safety compliance forms, and insurance forms.

Explore our rental software solutions

Some key features within MCS rental software to enhance your equipment rental business.


Customer Relationship Management (CRM)

Manage your sales pipeline activity from inquiry through to final order. Undertake proactive marketing campaigns to nurture your key client and prospect relationships.

MCS workshop


Ensure your rental equipment is certified and fit for use. Keep accurate service records, plan regular maintenance and manage accidental equipment damage and loss.

mcs purchasing


Keep tight control of your expenditure on the rental fleet, stock, spares, and cross-rentals and manage your preferred suppliers all in one easy-to-use rental system.


Dashboards & Business Intelligence

Gain meaningful insight into your rental data to help you analyze your strengths, weaknesses and understand changing business trends to ensure you make the right strategic decisions.
Business Intelligence>

electronic trading

Electronic Trading

Send and receive customer, supplier, and financial documents electronically for a labor-free solution to your paperwork processes.
Electronic Trading>


Document Management

Go paperless and switch to electronic document storage to improve document retrieval times, reduce file storage space and revolutionize your customer service.
Document Management>


Smart Alerts

Receive customized proactive alerts so you can address issues the moment they arise ensuring that the highest standards are consistently met.
Smart Alerts>


Resource Planner

Enhance the visibility and utilization of your internal resources ensuring appropriately qualified staff are allocated to the right tasks.
Resource Planner>


Online Portal

Drive customer loyalty while enhancing brand awareness using the Online Portal, allowing your customers to quickly place orders and access the information they need from you 24/7.
Online Portal >

telematics hub

MCS Telematics Hub

Say hello to the full visibility of your telematics data. From stolen asset recovery to increased revenue, you’ll be able to take huge steps towards greater efficiency and improved productivity of your rental fleet.
Telematics Hub>

e-sign digital document signing

MCS E-Sign

Transform your rental quotes and contracts with MCS E-Sign, letting your customers easily sign documents at the click of a button.
MCS E-Sign>

Book a demo

mobile hire tools

Mobile apps and web solutions for your equipment rental business

Empower your workforce on the move with our mobile apps and web solutions, all designed for specific areas of your business. With the ability to work both on or offline and gather real-time information for your workers on the move, you will become more responsive and be able to consistently deliver on your promises and provide excellent customer service.

Learn More


RM Web

Improve rental management with everything you need on one device. With MCS RM Web, you can manage your rental business wherever you are with everything you need in one place, helping you reach new heights of productivity.
RM Web >



Make your on-site client meetings more productive and access important customer information so you never miss an opportunity when on the move.
CRM Web >

MCS Picking


Empower your warehouse staff with MCS Picking to accelerate the picking of equipment for your rental bookings, increasing the productivity of your workforce.
Picking >

MCS Transport Mobile

Mobile Transport

The paperless way to manage your transport logistics with optimized routes and real-time status updates from drivers in the field.
Mobile Transport >

MCS Workshop Mobile

Mobile Workshop

Streamline and manage your maintenance activity with an app to provide engineers with a paperless workflow and provide your back office with instant real-time information from their job status updates.
Mobile Workshop >

Cloud Solutions

Cloud Solutions

Concentrate on running your rental company, safe in the knowledge that your business will always be protected, your data remains secure and your IT infrastructure is managed by professionals so that you don't need to worry.

Learn more about MCS Cloud Solutions

At a glance

  • Secure and easily accessible from any location
  • Save time for your IT resources and reap cost efficiencies
  • Fixed monthly fee and MCS takes care of everything
  • Protection of your vital business data and up-to-date backups
  • Speedy implementation to get you moving
  • Scalable to grow alongside you
  • Access to experienced IT support consultants if you need them

Get in touch

To discover how MCS-rm rental software can empower your business, contact us via our inquiry form.

Contact us