Efficiency at its best

Manage your rental business wherever you are with everything you need all on the one device, helping you reach new heights of productivity.

real-time equipment information

Staying in the loop

With up-to-date live data on your equipment fleet, access to equipment utilization statistics, and customer-specific pricing, you'll be able to work on the move without needing to go back and forth to the office.


Key documents when you need them

Access to equipment certificates, manuals, specifications, and accessories when out on-site, giving the depot manager all the information they need to work on the move. Depot managers are also able to access contracts and client information prior to meeting with customers.  


Improved workflows and streamlined processes

Schedule actions on MCS-rm for a smoother workflow so the rental/sales process can continue no matter where you're working from, ensuring there are no issues with deliveries, repairs, maintenance, or customer payments.

mcs crm mobile testimonial
Giving the sales force mobile access to data on their smart phones should work very well in quickly providing all the data they need on the move. In today’s pressured environment, this is the kind of capability that helps us to provide a rapid response to our customers.

Nixon Hire

Additional features

Communicating with your team

Setting actions:
When you're out of the office or wandering around the depot, you still want to deliver a high standard of customer service by ensuring tasks are completed on time. With the action management system in RM Web, you can assign tasks to colleagues on the fly when responding to poor customer feedback, to prevent delays in resolving their issues due to not being near to your desktop PC. These actions might include:

  • Following up equipment breakdowns 
  • Chasing payments
  • Performing background checks

Handling customer queries

Whilst on a customer site, you will be able to serve your customers better by being able to answer questions that usually you would only be able to answer on return to the office. With RM Web, you can be more professional and equipped to deal with ad-hoc queries instantly by being able to:

  • Search for quotes and contracts by job number, PO, company, or depot.
  • See more detailed contract information including invoices and rental rates.
  • See customer notes and preferences.
  • View outstanding balance with credit check status, aged debt, and transaction details.
  • Create a follow-up action.

On-site, you may also be asked about equipment availability. Using RM Web you will instantly be able to:

  • Search by item with options to filter by sub-category, itemized and non-itemized items and consumables.
  • View equipment subgroup images, accessories, specifications, availability statistics, and standard rental rates along with a dropdown for customer-specific pricing.
  • See equipment by its current and future availability status.

Invoice queries

Handle any invoice queries with ease. With RM Web you can:

  • Lookup the exact invoice value, see invoice calculations, check due dates, and obtain ‘copy invoices’ to resend to customers by email.
  • Search for invoices by contract, job number, purchase order number, customer, or depot.
  • Create a follow-up action.

Workshop Status

Both your depot and workshop managers need to keep a close eye on workshop productivity and efficiency. With RM Web, not only can you see an overall picture of your workshop activity, but you can also:

  • Search for specific jobs by a works order number, works order type, and depot
  • Filter these by created, approved, awaiting parts delivery, stock availability, and works order status.
  • Create a follow-up action.

View company information

Your depot managers may also want to be able to walk around the depot and still be able to answer calls and handle outstanding jobs and queries. With RM Web they can view:

  • A dashboard of live and booked contracts
  • Open and accepted quotes
  • CRM categories and business classes
  • Downloadable PDF quotes
  • Rental prices, discounts, company VAT, and registration numbers
  • Financial status & details
  • Invoices
  • Purchase Orders

Managing your suppliers

Keeping on top of purchase orders is key to improving your supply chain. From workshop spares and consumables to the original asset purchase, you need to make sure that the requested parts will arrive on time and the movement of equipment from the workshop to inventory is as efficient as possible. In RM Web, selected users can authorize a Purchase Order on their mobile device for faster processing of POs. You can also filter your POs by:

  • Created
  • Authorized
  • Current Status

Explore our rental software solutions

Some key features within MCS rental software to enhance your equipment rental business.


Customer Relationship Management (CRM)

Manage your sales pipeline activity from inquiry through to final order. Undertake proactive marketing campaigns to nurture your key client and prospect relationships.

MCS workshop


Ensure your rental equipment is certified and fit for use. Keep accurate service records, plan regular maintenance and manage accidental equipment damage and loss.

mcs purchasing


Keep tight control of your expenditure on the rental fleet, stock, spares, and cross-rentals and manage your preferred suppliers all in one easy-to-use rental system.


Dashboards & Business Intelligence

Gain meaningful insight into your rental data to help you analyze your strengths, weaknesses and understand changing business trends to ensure you make the right strategic decisions.
Business Intelligence>

electronic trading

Electronic Trading

Send and receive customer, supplier, and financial documents electronically for a labor-free solution to your paperwork processes.
Electronic Trading>


Document Management

Go paperless and switch to electronic document storage to improve document retrieval times, reduce file storage space and revolutionize your customer service.
Document Management>


Smart Alerts

Receive customized proactive alerts so you can address issues the moment they arise ensuring that the highest standards are consistently met.
Smart Alerts>


Resource Planner

Enhance the visibility and utilization of your internal resources ensuring appropriately qualified staff are allocated to the right tasks.
Resource Planner>


Online Portal

Drive customer loyalty while enhancing brand awareness using the Online Portal, allowing your customers to quickly place orders and access the information they need from you 24/7.
Online Portal >

telematics hub

MCS Telematics Hub

Say hello to the full visibility of your telematics data. From stolen asset recovery to increased revenue, you’ll be able to take huge steps towards greater efficiency and improved productivity of your rental fleet.
Telematics Hub>

e-sign digital document signing

MCS E-Sign

Transform your rental quotes and contracts with MCS E-Sign, letting your customers easily sign documents at the click of a button.
MCS E-Sign>

Book a demo

mobile hire tools

Mobile apps and web solutions for your equipment rental business

Empower your workforce on the move with our mobile apps and web solutions, all designed for specific areas of your business. With the ability to work both on or offline and gather real-time information for your workers on the move, you will become more responsive and be able to consistently deliver on your promises and provide excellent customer service.

Learn More


RM Web

Improve rental management with everything you need on one device. With MCS RM Web, you can manage your rental business wherever you are with everything you need in one place, helping you reach new heights of productivity.
RM Web >



Make your on-site client meetings more productive and access important customer information so you never miss an opportunity when on the move.
CRM Web >

MCS Picking


Empower your warehouse staff with MCS Picking to accelerate the picking of equipment for your rental bookings, increasing the productivity of your workforce.
Picking >

MCS Transport Mobile

Mobile Transport

The paperless way to manage your transport logistics with optimized routes and real-time status updates from drivers in the field.
Mobile Transport >

MCS Workshop Mobile

Mobile Workshop

Streamline and manage your maintenance activity with an app to provide engineers with a paperless workflow and provide your back office with instant real-time information from their job status updates.
Mobile Workshop >

Cloud Solutions

Cloud Solutions

Concentrate on running your rental company, safe in the knowledge that your business will always be protected, your data remains secure and your IT infrastructure is managed by professionals so that you don't need to worry.

Learn more about MCS Cloud Solutions

At a glance

  • Secure and easily accessible from any location
  • Save time for your IT resources and reap cost efficiencies
  • Fixed monthly fee and MCS takes care of everything
  • Protection of your vital business data and up-to-date backups
  • Speedy implementation to get you moving
  • Scalable to grow alongside you
  • Access to experienced IT support consultants if you need them

Get in touch

To discover how MCS-rm rental software can empower your business, contact us via our inquiry form.

Contact us