CRM rental management software for flawless business processes

Manage your sales pipeline activity from quote to final order and undertake proactive marketing campaigns to nurture your key client and prospect relationships.


Working better together

Customer relationship management helps communicate with staff on the road to deliver professional customer service and nurture your client relationships, helping you become a collaborative, customer-focused team to ensure you keep your customer promises.


Generating and
maximizing opportunities

Carry out proactive marketing campaigns to generate new sales leads and opportunities. Then become more responsive to incoming inquiries, convert more leads into sales and improve client retention rates with CRM software.


Clear and refined
customer interactions

Improved sales management with no more missed appointments, forgotten leads, or lost sales opportunities. With CRM rental, you will always be delivering consistently superior service by capturing inquiries and scheduling calls or meetings with tools such as Outlook. You can even record all activity and customer communication to share knowledge and improve customer service.

MCS CRM testimonial
MCS-rm was a perfect integrated fit and gave us the ability to tailor the CRM software functionality to our requirements. We can now capture and input all customer information much quicker. Also we can quickly see previous quotations, customer turnover, a record of payments outstanding, payments made, credit limits and any other relevant financial information.

HE Services

Additional features

A CRM solution for your rental business

CRM eliminates data duplication and improves accuracy, bringing prospect, customer, rental, sales, and financial data into one easy-to-use system. CRM stores all customer information and activities, including:

  • Customer and prospect inquiries
  • Outstanding quotations
  • Pricing and discounts
  • Customer communication
  • Sales and service history
  • Credit limits
  • Outstanding payments
  • And lots more...

Real-time data

Accurate real-time data supports staff in making the right sales and marketing decisions to help drive customer satisfaction and retention. You'll be able to instantly recall previous conversations and agreements to answer questions and close deals more quickly.

Organized actions and processes

  • CRM manages your sales pipeline, quotes, and actions, helping you to produce effective marketing campaigns, create great client relationships, and enhance customer loyalty.
  • You'll be able to set calls, appointments, actions, and activities for yourself and others in the business, no matter which department they work in. If you need to schedule a call for the right person to deal with a customer issue or query, you can.

CRM rental is personalized to fit the needs of your business

  • Customizable to best fit your needs as a rental business, with the ability to tailor field names and customer data input forms with the terminology that corresponds to your business.
  • Set individual marketing preferences for clients to determine different marketing segments for mailshots. These can be synchronized with your Mailchimp and Outlook accounts.

Understanding your business activities

Analysis and reporting are also enhanced with CRM software. You can:

  • Monitor number of completed appointments
  • Analyse won/lost sales
  • Understand where your leads are in the sales process
  • Help forecast future sales

Explore our rental software solutions

Some key features within MCS rental software to enhance your equipment rental business.


Customer Relationship Management (CRM)

Manage your sales pipeline activity from inquiry through to final order. Undertake proactive marketing campaigns to nurture your key client and prospect relationships.

MCS workshop


Ensure your rental equipment is certified and fit for use. Keep accurate service records, plan regular maintenance and manage accidental equipment damage and loss.

mcs purchasing


Keep tight control of your expenditure on the rental fleet, stock, spares, and cross-rentals and manage your preferred suppliers all in one easy-to-use rental system.


Dashboards & Business Intelligence

Gain meaningful insight into your rental data to help you analyze your strengths, weaknesses and understand changing business trends to ensure you make the right strategic decisions.
Business Intelligence>

electronic trading

Electronic Trading

Send and receive customer, supplier, and financial documents electronically for a labor-free solution to your paperwork processes.
Electronic Trading>


Document Management

Go paperless and switch to electronic document storage to improve document retrieval times, reduce file storage space and revolutionize your customer service.
Document Management>


Smart Alerts

Receive customized proactive alerts so you can address issues the moment they arise ensuring that the highest standards are consistently met.
Smart Alerts>


Resource Planner

Enhance the visibility and utilization of your internal resources ensuring appropriately qualified staff are allocated to the right tasks.
Resource Planner>


Online Portal

Drive customer loyalty while enhancing brand awareness using the Online Portal, allowing your customers to quickly place orders and access the information they need from you 24/7.
Online Portal >

telematics hub

MCS Telematics Hub

Say hello to the full visibility of your telematics data. From stolen asset recovery to increased revenue, you’ll be able to take huge steps towards greater efficiency and improved productivity of your rental fleet.
Telematics Hub>

e-sign digital document signing

MCS E-Sign

Transform your rental quotes and contracts with MCS E-Sign, letting your customers easily sign documents at the click of a button.
MCS E-Sign>

Book a demo

mobile hire tools

Mobile apps and web solutions for your equipment rental business

Empower your workforce on the move with our mobile apps and web solutions, all designed for specific areas of your business. With the ability to work both on or offline and gather real-time information for your workers on the move, you will become more responsive and be able to consistently deliver on your promises and provide excellent customer service.

Learn More


RM Web

Improve rental management with everything you need on one device. With MCS RM Web, you can manage your rental business wherever you are with everything you need in one place, helping you reach new heights of productivity.
RM Web >



Make your on-site client meetings more productive and access important customer information so you never miss an opportunity when on the move.
CRM Web >

MCS Picking


Empower your warehouse staff with MCS Picking to accelerate the picking of equipment for your rental bookings, increasing the productivity of your workforce.
Picking >

MCS Transport Mobile

Mobile Transport

The paperless way to manage your transport logistics with optimized routes and real-time status updates from drivers in the field.
Mobile Transport >

MCS Workshop Mobile

Mobile Workshop

Streamline and manage your maintenance activity with an app to provide engineers with a paperless workflow and provide your back office with instant real-time information from their job status updates.
Mobile Workshop >

Cloud Solutions

Cloud Solutions

Concentrate on running your rental company, safe in the knowledge that your business will always be protected, your data remains secure and your IT infrastructure is managed by professionals so that you don't need to worry.

Learn more about MCS Cloud Solutions

At a glance

  • Secure and easily accessible from any location
  • Save time for your IT resources and reap cost efficiencies
  • Fixed monthly fee and MCS takes care of everything
  • Protection of your vital business data and up-to-date backups
  • Speedy implementation to get you moving
  • Scalable to grow alongside you
  • Access to experienced IT support consultants if you need them

Get in touch

To discover how MCS-rm rental software can empower your business, contact us via our inquiry form.

Contact us