Extraordinary customer service

Drive customer loyalty whilst enhancing brand awareness using a personalized Customer Portal, allowing your clients to self-serve the information they need from you 24/7.

Leading the way

Blaze the trail with
better customer service

With customer support portal, you can increase customer satisfaction by giving them 24/7, quick and easy access to information, reports, certifications, instructions, and more. All the while freeing up your time to focus on business growth and development.


Pro-active and
time-saving processes

The Customer Portal simplifies customer support tasks and reduces customer inquiries with the ability to upload multiple files for better file sharing of regular copy invoices, statements, and PoD to customers on-demand whilst also letting your customers find their information without you having to act on it.


Upstage your competition with Customer Portal software

With a customer service portal software being in high demand and a key factor in winning tenders, you can lead the way and take a step ahead of your competition.

mcs customer portal testimonial
Giving customers easy access to information saves us a huge amount of time. They can simply drill down to the signed proofs of delivery, collection notes, and so on, relating to each one of the lines to access a full audit trail, without having to call us.


Additional features of the Customer Portal solution

Building customer loyalty and reducing costs

Create a personal connection between you and your clients with improved access to documents, reports, and other information that your customers need 24/7, you can increase trust and build upon a strong relationship with your clients whilst also enabling your customer support teams to spend time on more important issues with reduced customer requests. The online portal also means you can drastically cut the amount of paper-based documents, helping you reach the goal of paperless processes. The Customer Portal lets your customers view the following:

  • Equipment on rent
  • Contracts
  • Equipment certificates and operating instructions
  • Signed Proof of Deliveries
  • Invoices and invoice calculations
  • Personalized reports
  • Physical locations of equipment and meter readings using satellite trackers
  • Annual expenditure

Utmost convenience with a client portal software

Made with a responsive design, the Customer Portal can be clearly viewed on any device, making the Customer Portal even easier and more convenient. The Portal is also a hub for customer activity, where they're given self-service options and can access their own knowledge base of information:

  • View and update contact information, add new contacts, and manage password changes for their organization.
  • Raise off-hire requests to end the billing period and initiate the equipment collection.
  • Search for contracts by site, order number, or delivery dates.
  • Download information to excel documents.
  • View scanned documents and damage photos attached to contracts.

Personalized to you and your business

The Customer Portal can be easily customized to your needs and brand style by a web designer. You can change:

  • Branding and logos
  • Color themes
  • Graphics

Explore our rental software solutions

Some key features within MCS rental software to enhance your equipment rental business.


Customer Relationship Management (CRM)

Manage your sales pipeline activity from inquiry through to final order. Undertake proactive marketing campaigns to nurture your key client and prospect relationships.

MCS workshop


Ensure your rental equipment is certified and fit for use. Keep accurate service records, plan regular maintenance and manage accidental equipment damage and loss.

mcs purchasing


Keep tight control of your expenditure on the rental fleet, stock, spares, and cross-rentals and manage your preferred suppliers all in one easy-to-use rental system.


Dashboards & Business Intelligence

Gain meaningful insight into your rental data to help you analyze your strengths, weaknesses and understand changing business trends to ensure you make the right strategic decisions.
Business Intelligence>

electronic trading

Electronic Trading

Send and receive customer, supplier, and financial documents electronically for a labor-free solution to your paperwork processes.
Electronic Trading>


Document Management

Go paperless and switch to electronic document storage to improve document retrieval times, reduce file storage space and revolutionize your customer service.
Document Management>


Smart Alerts

Receive customized proactive alerts so you can address issues the moment they arise ensuring that the highest standards are consistently met.
Smart Alerts>


Resource Planner

Enhance the visibility and utilization of your internal resources ensuring appropriately qualified staff are allocated to the right tasks.
Resource Planner>


Online Portal

Drive customer loyalty while enhancing brand awareness using the Online Portal, allowing your customers to quickly place orders and access the information they need from you 24/7.
Online Portal >

telematics hub

MCS Telematics Hub

Say hello to the full visibility of your telematics data. From stolen asset recovery to increased revenue, you’ll be able to take huge steps towards greater efficiency and improved productivity of your rental fleet.
Telematics Hub>

e-sign digital document signing

MCS E-Sign

Transform your rental quotes and contracts with MCS E-Sign, letting your customers easily sign documents at the click of a button.
MCS E-Sign>

Book a demo

mobile hire tools

Mobile apps and web solutions for your equipment rental business

Empower your workforce on the move with our mobile apps and web solutions, all designed for specific areas of your business. With the ability to work both on or offline and gather real-time information for your workers on the move, you will become more responsive and be able to consistently deliver on your promises and provide excellent customer service.

Learn More


RM Web

Improve rental management with everything you need on one device. With MCS RM Web, you can manage your rental business wherever you are with everything you need in one place, helping you reach new heights of productivity.
RM Web >



Make your on-site client meetings more productive and access important customer information so you never miss an opportunity when on the move.
CRM Web >

MCS Picking


Empower your warehouse staff with MCS Picking to accelerate the picking of equipment for your rental bookings, increasing the productivity of your workforce.
Picking >

MCS Transport Mobile

Mobile Transport

The paperless way to manage your transport logistics with optimized routes and real-time status updates from drivers in the field.
Mobile Transport >

MCS Workshop Mobile

Mobile Workshop

Streamline and manage your maintenance activity with an app to provide engineers with a paperless workflow and provide your back office with instant real-time information from their job status updates.
Mobile Workshop >

Cloud Solutions

Cloud Solutions

Concentrate on running your rental company, safe in the knowledge that your business will always be protected, your data remains secure and your IT infrastructure is managed by professionals so that you don't need to worry.

Learn more about MCS Cloud Solutions

At a glance

  • Secure and easily accessible from any location
  • Save time for your IT resources and reap cost efficiencies
  • Fixed monthly fee and MCS takes care of everything
  • Protection of your vital business data and up-to-date backups
  • Speedy implementation to get you moving
  • Scalable to grow alongside you
  • Access to experienced IT support consultants if you need them

Get in touch

To discover how MCS-rm rental software can empower your business, contact us via our inquiry form.

Contact us