Working better together

Connect your back office team with your mobile salesforce using CRM Web, streamlining communications and workflow helping you achieve your sales targets and meet customer expectations.

Customer Service

Nurturing your valued client relationships

CRM Web gives you easy access to the CRM database you'll have 360-degree visibility of your customers, telling you everything you need to know. You can provide the best customer service and react more quickly to customer requests on the move.

On the move

Generating and maximizing your sales opportunities

Add new prospects directly to the database as you see them whilst traveling, using CRM Web. You'll reduce the time spent on admin paperwork and be able to schedule actions for your team back in the office.

Efficiency

Organized communications
and interactions

By engaging with your back-office team and having better visibility to key information when you need it, you'll be able to shorten the sales cycle and answer customer queries quickly and professionally.

mcs crm mobile testimonial
Giving the sales force mobile access to data on their smart phones should work very well in quickly providing all the data they need on the move. In today’s pressured environment, this is the kind of capability that helps us to provide a rapid response to our customers.

Nixon Hire

Additional features

Accessible client history records

With a clear view of your clients and all past communication history, you can gain access to any information about a client that you need, wherever you are. If you have arranged a last-minute meeting with a client, you know you will always be fully prepared and appear professional. You will be able to:

  • Retrieve and update real-time customer, sales, and marketing information
  • Gain secure access to critical information
  • Create inquiries, quotes and schedule follow-up actions
  • Check outstanding quotes
  • Investigate current and historical rental data
  • Find other clients local to wherever you are
  • Upsell to existing clients

Improved time management

Avoid double-booking your time and having to let down customers. With CRM Web you can ensure your calendar is always up-to-date, allowing you to better manage your time with full Microsoft Outlook integration. This means you can set up appointments during a meeting on the client site and not worry about having to check your diary back in the office.

Eliminate unnecessary paperwork

You don't need to waste time printing off paperwork to take to your client meetings as you can access all the information you need from your mobile device. Instead, you'll be able to spend your time interacting with your clients and have more productive, organized meetings helping to establish stronger customer relationships.

Capturing customer requests

With CRM Web, you'll be able to capture any customer requests and generate quotes from wherever you are. This ensures your clients’ needs are accurately understood and recorded and actions can be put in place to help you meet them.

Quick calculated decisions

You don't need to rely on instinct when you are put on the spot out in the field. With CRM Web, you can quote accurate agreed pricing as well as handle customer complaints, discuss payment arrears and discount requests, with all the data you need. Having all the information at your fingertips enables you to give your customer a fast answer. This is better for your business and it will improve your customer relationships.

Explore our rental software solution

Some key features within MCS-rm rental software to enhance your business.

MCS CRM

Customer Relationship Management (CRM)

Manage your sales pipeline activity from inquiry through to final order. Undertake proactive marketing campaigns to nurture your key client and prospect relationships.
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MCS workshop

Workshop

Ensure your rental equipment is certified and fit for use. Keep accurate service records, plan regular maintenance and manage accidental equipment damage and loss.
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mcs purchasing

Purchasing

Keep tight control of your expenditure on the rental fleet, stock, spares, and rehires and manage your preferred suppliers all in one easy-to-use rental system.
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dashboards

Dashboards & Business Intelligence

Gain meaningful insight into your rental data to help you analyze your strengths, weaknesses and understand changing business trends to ensure you make the right strategic decisions.
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electronic trading

Electronic Trading

Send and receive customer, supplier, and financial documents electronically for a labor-free solution to your paperwork processes.
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documentmanagement

Document Management

Go paperless and switch to electronic document storage to improve document retrieval times, reduce file storage space and revolutionize your customer service.
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smartalerts

Smart Alerts

Receive customized proactive alerts so you can address issues the moment they arise ensuring that the highest standards are consistently met.
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resourceplanner

Resource Planner

Enhance the visibility and utilization of your internal resources ensuring appropriately qualified staff are allocated to the right tasks.
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onlineshop

Online Shop

Offer your customers a convenient way to create rental reservations anytime and anywhere opening up new markets and increasing your revenue streams.
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customerportal

Customer Portal

Drive customer loyalty whilst enhancing brand awareness using a personalized Customer Portal allowing your clients to self-serve the information they need 24/7.
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telematics hub

MCS Telematics Hub

Say hello to the full visibility of your telematics data. From stolen asset recovery to increased revenue, you’ll be able to take huge steps towards greater efficiency and improved productivity of your rental fleet.
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e-sign digital document signing

MCS E-Sign

Transform your rental quotes and contracts with MCS E-Sign, letting your customers easily sign documents at the click of a button.
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mobile hire tools

Mobile apps and web solutions

Empower your workforce on the move with our mobile apps and web solutions, all designed for specific areas of your business. With the ability to work both on or offline and gather real-time information for your workers on the move, you will become more responsive and be able to consistently deliver on your promises and provide excellent customer service.

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MCS RM Web

RM Web

Manage your rental business wherever you are with everything you need all on the one device, helping you reach new heights of productivity.
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MCS CRM Web

CRM Web

Make your on-site client meetings more productive and access important customer information so you never miss an opportunity when on the move.
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MCS Picking

Picking

Empower your warehouse staff with MCS Picking to accelerate the picking of equipment for your rental bookings, increasing the productivity of your workforce.
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MCS Transport Mobile

Transport Mobile

The paperless way to manage your transport logistics with optimized routes and real-time status updates from drivers in the field.
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MCS Workshop Mobile

Workshop Mobile

Streamline and manage your maintenance activity with an app to provide engineers with a paperless workflow and provide your back office with instant real-time information from their job status updates.
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Cloud Solutions

Cloud Solutions

Concentrate on running your rental company, safe in the knowledge that your business will always be protected, your data remains secure and your IT infrastructure is managed by professionals so that you don't need to worry.

Learn more about MCS Cloud Solutions

At a glance

  • Secure and easily accessible from any location
  • Save time for your IT resources and reap cost efficiencies
  • Fixed monthly fee and MCS takes care of everything
  • Protection of your vital business data and up-to-date backups
  • Speedy implementation to get you moving
  • Scalable to grow alongside you
  • Access to experienced IT support consultants if you need them

Get in touch

To discover how MCS-rm rental software can empower your business, contact us via our inquiry form.

Contact us