Customer Profile
Country: United Kingdom
Industry: AV Hire

Key Benefits

  • Improved asset tracking creating a complete picture of equipment location, availability and utilisation at any time.
  • Tighter management of quotation processes with customer information and records being securely stored for shared access.
  • Tracking of sales opportunities as the team can be prompted to take appropriate action on emerging issues.
  • Efficiency savings through single data entry, eliminating human errors inherent with manual systems.

The Challenge

The decision to choose new rental management software for their business, ultimately came down to finding a centralised and integrated system that would help run and manage the business efficiently. Torpedo narrowed down the candidates to two finalists and eventually chose MCS-rm for its functionality and flexibility.

The Solution

Torpedo Factory Group then began a staged implementation, with the first priority being to make the core rental functionality accessible to senior managers and the different teams within the company, including:

  • Hire Desk
  • Project Management
  • Dispatch & Delivery
  • Operations
  • Accounts

Sales Quotations

We frequently had the problem of quoting for a job and the customer then assuming that the kit would be delivered, even though they hadn’t made a formal booking. MCS-rm has made a huge difference in helping us to avoid costly misunderstandings with customers. With all quotations logged in one place on the MCS system, our sales director can check that any unconfirmed quotations are followed up, so that no opportunity is missed.

Lost Business Analysis

If the customer declines a quotation, analysing the reason helps us to build our business insight. Did we lose out on price, for example, or due to factors outside our control?

The MCS Team

MCS are a pleasant team to work with. The helpdesk support is fantastic and I feel I’ve got my money’s worth!

Equipment hire is at the heart of what we do and we wanted a specialised package that would link to our existing Sage accounting system and give us end-to-end support. We felt that MCS-rm offered the best fit with our wide-ranging business. Today, we’re happy that we made the right decision in going with MCS.

The Benefits

Since using MCS-rm, Torpedo Factory Group can now:

  • Track all assets from quotation to invoicing
  • Maintain a record of every transaction and create a complete picture of equipment location, availability and utilisation at any time.
  • Gain access to a larger, combined stock list with the inter-depot transfer feature
  • Save time and reduce errors with single data entry
  • Automatically and immediately invoice customers following equipment off-hire with the integrated workflow process, accelerating cash flow.
Torpedo Factory Group Testimonial
The major difference MCS-rm has made to managing our diverse business is that our regular management meetings have hard business data about the current and upcoming month for the first time. We’re finding this absolutely critical in today’s tough economic climate.

Torpedo Factory Group


Get in touch

To discover how MCS Rental Software can empower your business, call us on +44 (0)1628 828000 or use our enquiry form.

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