Keeping on top of scheduled servicing as well as emergency customer call-outs to site can be difficult without a clear and simple way of keeping track of your engineers on the road. But just becoming more reactive to incoming last-minute jobs isn’t the only benefit of mobile apps for your rental operation. From reducing paper to improving business processes, going mobile can help your business from all angles.
Removing paper from the servicing process
Throughout the rental process, a lot of paperwork and manual processes can get in the way. Paper-based documents and contracts can often be mislaid or destroyed, making tasks much more difficult than needed.
With a mobile app for servicing, you can empower your workers on the road with everything they need on a device. Digitizing the whole process means you can take before and after service photos, damage photos, sign and complete relevant documentation with the customer, and even view checklists based on the type of workshop job or equipment, all from a mobile device. Bringing servicing jobs to a mobile helps to improve consistency, ensuring all documentation is kept and stored correctly, and speeds up the process by removing lengthy manual paperwork tasks.
Processing jobs more efficiently with real-time data flow
Ensuring that your on-site and back-office teams are connected is vital to make sure processes are completed as quickly and efficiently as possible. When service engineers use a mobile app, data, images, documents, or reports are instantly available in the main system database. This means that your office-based teams can instantly action the next steps as soon as any work has been carried out.
“Using mobile devices and MCS mobile solutions in the business has helped us revolutionize our operation. It has simplified the recording process of field-based activity and changed our business model, so we are now more agile and responsive.”
First Response Site Services
Better visibility and reporting with digitalized equipment information
When you manage servicing on a mobile, you have a real-time data flow back to your main operational system, meaning you can take advantage of all the data and equipment information that was previously difficult to collate or stored in paper-based files.
Digitalizing your equipment information and diagnostics by directly linking them with your main software system helps to identify your most costly equipment maintenance and weaker performing assets, allowing you to make informed decisions about your equipment inventory.
Improving flexibility with ad-hoc jobs being handled with ease
With a clear overview of your workers in the field and live updates of your engineer’s progress, you can be more reactive to last-minute customer requests. A mobile app allows you to send ad-hoc last-minute jobs to the most appropriate engineer based on location and workload, from additional servicing or repairs to ad-hoc collections. Acting quickly on customer requests helps you provide excellent customer service and retain your most valuable clients.
Easy-to-use interface, making necessary documentation less cumbersome
You may often find that your field workers avoid or miss completing important documentation because it is time-consuming and can be difficult to carry out whilst on-site. Simple-to-use mobile apps with intuitive navigation through the servicing steps make adhering to the correct processes fast and simple. This helps ensure that you can provide your customers with a seamless rental journey and keep track of all documentation and paperwork.
If you want to learn more about how mobile apps could benefit your rental business, read more on the MCS rental software website about its mobile solutions designed specifically for the rental industry.