Keeping on top of scheduled toilet servicing as well as emergency customer call outs to site can be difficult without a clear and simple way of keeping track of your engineers on the road. But just becoming more reactive to incoming last minute jobs isn’t the only benefit of mobile apps for your toilet servicing operation. From reducing paper to improving business processes, going mobile can help your business from all angles.
1. Removing paper from the toilet servicing process
Throughout the hire process, there can be a lot of paperwork and manual processes that can get in the way. Paper-based documents and contracts can often be mislaid or destroyed and consequently make tasks much more difficult than they need to be.
With a mobile app for toilet servicing, you can empower your workers on the road with everything they need on their device. Making the whole process digital means you can take before and after service photos, damage photos and even sign and complete relevant documentation with the customer, all from a mobile device. Bringing the whole toilet servicing process onto a mobile helps to improve consistency, ensuring that all documentation is kept and stored correctly and speeds up the servicing process by removing lengthy manual paperwork tasks.
2. Processing jobs more efficiently with real-time data flow
Making sure that your on-site team and back-office team are connected is vital to make sure that processes are completed as quickly and efficiently as possible. When service engineers are using a mobile app, any data, images, documents or reports are instantly available in the main system database. This means that your office based teams can instantly action next steps as soon as any work has been carried out.
3. Better visibility and reporting with digitalised equipment information
When you manage toilet servicing on a mobile, you have a real-time data flow back to your main operational system, you can take advantage of all the data and equipment information that was previously difficult to collate or stored in paper-based files.
“With Transport Mobile, we are able to take advantage of a lot of data that we wouldn't otherwise be able to use. We can build useful reports that help us streamline our work and make us more efficient. We had this data before but it wasn't digital or it wasn't collated properly, now with everything being stored automatically in the right place in our main operational system, we have the power to do so much more.”
Robert Allen – Challenger Site Services
Digitalising your equipment information and diagnostics directly linking them with your main operational system helps to identify your most costly equipment maintenance and weaker performing assets, so that you can make informed decisions about your equipment inventory.
4. Improving flexibility with ad-hoc jobs being handed with ease
With a clear overview of your workers in the field and live updates of your engineer’s progress, you can be more reactive to last minute customer requests. A mobile app allows you to send ad-hoc last minute jobs to the most appropriate engineer based on location and workload, from additional servicing or repairs to ad-hoc collections. Being able to act quickly on customer requests helps you to provide excellent customer service and retain your most valuable clients.
5. Easy to use interface making necessary documentation less cumbersome
You may often find that your field workers avoid or miss completing important documentation because it is time consuming and can be difficult to carry out whist on-site. Simple to use mobile apps with an intuitive navigation through the servicing steps makes adhering to the correct processes quick and simple. This helps to ensure that you can provide your customers with a seamless rental journey and keep track of all documentation and paperwork along the way.
If you would like to find out more about how mobile apps could benefit your portable toilet hire operation, read more on the MCS rental software website about its mobile solutions designed specifically for the hire industry.