SES Success Story

Key benefits

One centralised system replacing disjointed, paper-based processes
Real-time visibility of stock and order progress across all departments
Faster customer response times with instant access to availability
24/7 customer access to manuals, certification and hire reports via the portal
Reduced admin through automated documents, PDFs and email communication
Improved collaboration using a shared diary and live order information

The challenge

SES is a specialist hire and procurement business with extensive industry experience and a strong focus on customer service. The company supplies a wide range of equipment, including mechanical and electrical tools, lifting equipment, rope access equipment, torqueing equipment and general power tools.

Before implementing MCS Rental Software, SES relied on disjointed, paper-based processes. Departments worked independently, with limited visibility across the wider business. Orders were manually inputted, printed, signed, placed in envelopes and posted to customers.

“Before MCS, the way that everything was done was very disjointed and chaotic with all departments and sections of the business working independently. It was very time consuming because everything was paper-based.”

This approach was time-consuming, inefficient and made it difficult to react quickly to customer enquiries, which is a critical requirement in the rental industry. As the business grew, the lack of integration between teams created unnecessary admin and slowed operations.

The solution

SES implemented MCS Rental Software to centralise operations and bring the entire business onto one unified system.

With MCS, all departments now work from the same diary and access the same live information. From workshop electricians to the logistics team and hire desk coordinators, everyone can see the progress and status of orders in real time.

“Now with MCS, everyone is using the same diary, and the same information to work together. This allows the electricians in the workshop to the logistics team to all know the progress of the orders.”

Purchase orders, invoices and reports are created within MCS and can be instantly converted to PDF and emailed directly to customers, removing the need for printing and posting.

Faster response, improved service

Operating in a fast-paced industry means SES must respond quickly to customer enquiries. With MCS, the team can instantly check stock availability and confirm quantities within minutes.

“Customers are more satisfied now because they can go onto the customer portal and pull off user manuals, certifications, and weekly on hire reports by themselves. They can run that report on a daily basis and access all certification as and when required.”

The introduction of the customer portal has further enhanced service levels. Customers can independently access user manuals, certification and weekly on-hire reports at any time — even outside working hours.

This transparency and self-service capability have significantly increased customer satisfaction.

A platform for continued growth

Since implementing MCS, SES has streamlined processes, reduced administrative burden and improved collaboration across the business. What was once chaotic and paper-heavy is now centralised and efficient.

The system is used across the entire organisation, from workshop labourers to senior hire coordinators, demonstrating its ease of use and accessibility.

By integrating all core processes into a single system, SES has created a strong operational foundation to support continued growth while maintaining its high standards of customer service.

“MCS definitely helps us grow faster as a business. It streamlines a lot of the processes, removes a lot of the admin burden we previously had, and centralises everything in one place.”