Mr. Pott

Key benefits

Software implementation supports rapid scalability
Photo evidence is included in toilet servicing records and is automatically communicated to customers
Operations across multiple Mr. Pott depots have been streamlined
As depots have been added, high standards of service have been maintained
Centralised data management improves collaboration between teams

The challenge

Mr. Pott, a German portable sanitation rental business founded in 2023, was looking to grow its rental business and set new standards in customer service. The company operates primarily in southern Germany and serves construction sites, events, and private functions. The company maintains a focus on quality, reliability, and personal service.

From the outset, a key requirement of the company’s choice of rental software was to facilitate the planned growth of its portable sanitation rental business. By early 2025, the company had expanded to three locations, so scalability proved essential. The business owners wanted a digital solution to ensure the high service standards that customers had come to expect. Manual processes such as Excel and Word were limiting the company’s growth and service.

The solution

Mr. Pott chose MCS Rental Software as the software offered a combination of improved efficiency, integration of business processes, and support for their unique business approach.

By investing in MCS from the start, the company optimised its operations, improved customer responsiveness, and enhanced overall efficiency. The strategy increased customer satisfaction, improved adaptability to market changes, and enabled rapid expansion.

“We chose MCS Rental Software because it was the most efficient solution for our business.”

Service excellence & maintenance

MCS Rental Software and its range of mobile apps supported Mr. Pott’s commitment to exceptional service. Digital checklists and the ability to capture photographic evidence when completing service checks ensure tasks are completed correctly.

“The software helps us deliver on our service promise. For example, when a toilet is cleaned, the customer immediately receives an email with photos confirming the service.”

Eliminating user errors

Automating processes eliminated the need for manual data transfer between systems like Excel, Outlook, and Word. This significantly reduced errors and improved workflows.

“Previously, we used Excel for service tracking, Outlook for scheduling, and Word for invoicing. Now, everything is integrated into one system.”

A basis for sustainable growth

MCS Rental Software enables Mr. Pott to pursue ambitious growth without compromising service quality. The company plans to continue expanding its operations.

“Operating without a digital solution is not an option. We think big – three locations today, maybe thirty in ten years.”

Nils Baltrusch, Mr. Pott

Key benefits

Expanded from one to three locations
Ensured maximum service quality using digital processes
Gained real-time task visibility using the Resource Planner and Transport Mobile App
Improved efficiency and reduced errors by eliminating manual data transfers
Increased collaboration with centralised data
Delivered a transparent and seamless customer experience