Hoogwerkservice

Key benefits

• Always up to date inventory information: know exactly which machines are available at any time. No guesswork, just clear data to make better decisions.
• A sales team that can focus on winning business: less searching, more converting quotes thanks to a structured CRM system.
• Access to customer information anywhere: via mobile, tablet or laptop. Order history, outstanding invoices, activities – everything at your fingertips.
• More efficient picking processes in the yard: enabled by mobile devices. Fewer errors, faster workflows and happier customers.

About Hoogwerkservice

Hoogwerkservice specialises in the rental of equipment for powered access, ranging from access platforms and mini cranes to glass lifters, hoists and suspended platforms. From their base in Schelluinen, they serve customers across the Netherlands. As an IPAF member, Hoogwerkservice manages the entire rental process in-house. This includes their own transport, installation teams and service department, allowing them to respond quickly to customer needs. Service, commitment and safety are central to their approach.

As the company experienced strong growth, it became increasingly important to gain greater control over processes and information, while maintaining the high level of service their customers expect.

The challenge

Hoogwerkservice has been supplying access equipment and lifting solutions for many years. However, their previous software was no longer fit for purpose. It lacked updates, future vision and the flexibility to support their growth ambitions.

“It became increasingly difficult to manage everything with paper-based processes and fragmented communication as we grew.”

The solution

When searching for a new software partner, Hoogwerkservice shortlisted two providers. They ultimately chose MCS due to its extensive experience in the rental sector and its flexible, future-proof solution. Built on modern Microsoft .NET technology with an open SQL database, it offered exactly what they needed.

Improved asset visibility

With MCS-rm, Hoogwerkservice now has full visibility of their equipment fleet. Availability, locations and performance are instantly accessible.

“With MCS-rm, we have complete visibility of both our rental and sales stock. We can immediately see which machines are available and in what condition. This ensures we always deliver high-quality equipment. Every asset can be tracked throughout its entire lifecycle – where it has been, what it has generated and what costs are involved. All at the touch of a button. This helps us make smarter investment decisions.”

Resource Mobile

Significant efficiency improvements have also been made in the yard:

“When dispatching machines, accuracy is critical. A wrong serial number can easily result in the wrong machine being delivered. With e-Pick Notes, that is now a thing of the past. It makes the work much easier for both our drivers and yard staff. Drivers now receive their tasks digitally and process everything directly on their tablet, including photos and notes.”

Greater visibility with CRM and CRM Web

On the commercial side, processes have also become more structured and transparent. The CRM module provides better insight into customer relationships and sales activities.

“CRM helps our sales team work in a more structured way. Follow-ups, quotations and customer visits are all clearly organised. We can see exactly which quotes convert and which do not, allowing the team to work more effectively.”

The web module is also widely used:

“With CRM Web, we have access to customer activity anywhere. Our employees use it daily, and it works smoothly on smartphones as well. They can now view full customer histories on site, which is extremely useful.”

Efficient processes with AFAS integration

The integration with AFAS ensures a seamless connection between operational and financial processes.

“The integration between MCS-rm and AFAS works perfectly. We can view outstanding invoices without leaving MCS. Purchase invoices entered into MCS-rm are immediately available in AFAS. Having everything connected saves a significant amount of time.”

Further optimisation with AI

Hoogwerkservice continues to explore opportunities to optimise operations further, including the use of AI. The introduction of new AI Insights features supports faster access to information and assists employees in their daily work.

“Instead of searching through manuals, AI allows us to find the right information instantly.”

Partnership with MCS

The partnership between Hoogwerkservice and MCS has developed over many years. By participating in international customer events, attending MCS User Group meetings and other initiatives, Hoogwerkservice remains closely involved in the development of the software and shares knowledge with other MCS customers worldwide.

“By choosing MCS, we know the software will continue to evolve alongside our organisation.”

The result

With MCS, Hoogwerkservice has established a scalable and future-proof foundation. Since implementing MCS-rm, they have been able to:

• Monitor their entire rental and sales inventory in real time.
• Gain a complete view of their customers, including interactions, order history and financial data.
• Prepare equipment more accurately using mobile devices and digital pick lists.
• Track the full lifecycle of every asset and clearly understand its return on investment.

This has given Hoogwerkservice greater control over daily operations and positioned the business for its next phase of growth.