QUESTIONS:

1. Does rental software grow and expand with my business?
2. Do I get access to customer support with rental software?
3. Can I customise the interface of rental software?
4. Can rental software tell me what asset makes the most money?
5. How can I use rental software to improve customer service?
6. Will rental software help me manage my team
7. Do rental software solutions with integrate with other systems?
8. I’m not at my desk often – can I use rental software on the move?
9. How does rental software help with equipment maintenance?
10. How secure is my data using rental software?

1. Does rental software grow and expand with my business?

Yep. A good rental software system is designed to support your business growth, working for your company at its current size and in the future when your operation is bigger.

At its core, rental software should be scalable, allowing you to increase the number of users as needed and adapting to your demands to ensure continuous seamless performance, no matter how much your business expands.

2. Do I get access to customer support with rental software?

Yes, your rental software provider should give you access to comprehensive customer support.
When you need to focus on the day-to-day of your equipment rental business, there’s nothing worse than a technical error you don’t have time to fix. With rental software, you can raise any problems using a simple ticket system accessible through your customer portal.

Through this portal, you can also access a comprehensive Knowledge Base that houses all the resources you will need to navigate the software.

For cloud customers, your servers should be monitored 24/7 with active responses to critical hosting issues at any time by an expert technical team.

3. Can I customise the interface of rental software?

Yes. Rental software is designed to adapt to your way of working, not the other way around.

You can customise dashboards to show the information that matters most to you. Individual users can also tailor their workspace so that the tools they need most are front and centre. This flexibility means your team spends less time searching for information and more time focusing on the tasks that keep your business running smoothly.

Contact our team to discuss your requirements, and hear how rental software can be made unique for you and your business needs.

4. Can rental software tell me which asset makes me the most money?

Absolutely. One of the most powerful aspects of MCS Rental Software is the ability to track the financial performance of every asset in your fleet.

Through reporting and business intelligence tools, you can monitor utilisation rates, hire revenue, and maintenance costs, giving you a clear picture of which equipment is delivering the best return on investment.

Armed with this data, you can make smarter decisions on when to sell, replace, or invest in new assets, helping you maximise profitability across your rental fleet.

5. How can I use rental software to improve customer service?

Rental software can massively improve the service you provide to your customers, with enhanced accessibility.

The digitalised features – such as an online shop and customer portal, digital signing capabilities, and automated SMS alerts – allow for web-based access for your clients, offering benefits such as easier access to information, self-service options, or online renting capabilities.

You will be refining all rental admin processes too, ultimately meaning you will have more time to focus on customer service. With a fully-integrated rental CRM storing all interactions with your clients, you can stay on top of communications, access customer information quicker, provide customer-specific pricing, and improve visibility over your entire sales pipeline.

6. Will rental software help me manage my team?

Yes. Rental software doesn’t just streamline your rental processes, it also helps you keep your team organised and productive.

With MCS, you can allocate jobs to drivers and engineers, track task progress in real-time, and use mobile apps to provide clear instructions to your team on the move. Managers get greater visibility of workloads, allowing them to identify bottlenecks and make smarter scheduling decisions

With an innovative Activity Hub, your team will be able to track and manage their own tasks, getting a simple and clear overview of all that needs to be completed at a glance.

As a manager, you can even track qualifications of your team to ensure their skill set aligns with an allocated job, and stay on top of any expiring certifications. Plus, the software records a digital audit trail of all activity, so you’ll always know who carried out which task and when, giving you complete confidence in your team’s performance.

7. Do rental software solutions integrate with other systems?

Yes. While a key goal of rental software is to eliminate multiple logins and costly integrations, it is also designed with the ability to integrate with any existing systems.

Rental software will act as a central base for all your rental systems and processes – however, there are some third-party platforms that you may want to keep. You may use a certain telematics provider, or you may use a system for accounting that would be too timely and critical to operations to change. For this reason, rental software can seamlessly integrate with your existing systems.

8. I’m not at my desk often, can I use rental software on the move and on mobile?

Yes, equipment rental software can be used on both a mobile phone while on-the-go, and on your desk’s PC, or on a tablet out and about.

Rental software can be available as an app on both iOS and Android mobiles. This app gives engineers and drivers on the road the ability to complete all tasks via their mobile, providing instant updates to rental controllers in the back office. The mobile app also includes customised checklists, as well as the ability to send SMS text messages to your customers, letting them know when a driver is on their way.

Other rental software features can be configured to be externally accessed on a WiFi-connected device, providing further flexibility for users not at their desks.

9. How does rental software help with equipment maintenance?

A good equipment rental software will include a Workshop module, designed to help you manage the maintenance of your equipment, ensuring it stays in good working order.

Through the Workshop module, you can set equipment maintenance plans and receive reminders for routine checks. You can also access and share the workshop history of your equipment across your depot locations, with a clear trail of who performed each task and when.

With solid Workshop management in place, you also no longer need to worry about equipment damage and customer disputes. Through a workshop mobile app, your team can capture evidence when equipment is damaged to recover the costs from your customers at fault. This evidence can then be digitally stored, along with key documentation such as the customer’s contract as evidence, and allow you to issue damage notification letters.

Ultimately, equipment rental software will help you prevent costly on-site breakdowns by keeping your rental fleet well-maintained and serviced, improving the service you deliver to your customers.

10. How secure is my data using a rental software system?

Data security is a top priority when choosing rental software, so you can be confident that your rental data is in safe hands.

A cloud-hosted rental solution provides enterprise-level security with regular backups, encrypted data transfers, and 24/7 monitoring by our technical experts. User permissions can also be configured so that employees only access the information relevant to their role, reducing the risk of errors or breaches.

By safeguarding your sensitive business and customer data, rental software gives you the peace of mind to focus on running your operation without worrying about security threats.

Conclusion

The right rental software should do more than support your processes—it should give you the confidence to grow, the flexibility to adapt, and the freedom to focus on what matters most: your customers. At MCS Rental Software, we’ve been partnering with rental businesses for over 40 years, creating solutions that evolve with your needs and provide support every step of the way. Whether you’re looking to improve efficiency, enhance customer service, or gain deeper insights into your business, MCS has the tools and expertise to help you achieve your goals.

Let’s work together to shape the future of your rental business. Get in touch now.

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