CBL has been with MCS for over 30 years, initially using its Insitu software solution, before moving over to MCS-rm.
CBL’s most recent challenge has been managing difficult conversations about the condition of machines when they return from hire in a damaged state. This would sometimes impact on the customer relationship as without being able to supply sufficient damage evidence, this could end in dispute resulting in both time and financial implications for CBL.
Originally, we were on the Insitu software however, development of the MCS software led to the release of MCS-rm and this was a natural progression for us. We like the fact that MCS-rm is made up of multiple modules that can be added on making the software scalable as we grow.
We have a good relationship with MCS and the team make us feel comfortable and are extremely trustworthy, so in this respect it made progressing further with MCS software an easy decision.
Transport Mobile has given us lots of associated tangible benefits such as the ability to take and store images of assets at the point of delivery and collection so any evidence over the condition of machines and fuel levels are now easily collected and stored digitally. This was important to us as it prevented disputes over any issues with returned equipment by providing a more honest platform to have sensible discussions with customers over any issues associated with returned assets. This has helped to improve our relationship with our customers.
Digital Signature Capture
We are now able to capture signatures as ‘Proof of Delivery’ when delivering equipment. They can be stored electronically against the customer’s record which has helped to eliminate disputes related to equipment delivery.
Our aim when implementing Transport mobile wasn’t to go completely paperless. However, it has drastically reduced the amount we do use and documents can all be stored digitally and can be accessed anywhere at any time. This has been a big bonus for us.
Accuracy of information capturing
Transport Mobile has helped to improve the accuracy of the data we collect and input into the system. It helps to eliminate confusion and the ability to do it digitally means that there is no paper to be lost or scanning that needs to be done to put it into the system. This helps to free up time to do other tasks.
Through the use of the MCS Resource Planner we have been able to more efficiently optimize our routes for our drivers. This then filters down into the business and helps to improve our overall productivity.
Since using MCS-rm, CBL has:
- More reliable asset tracking.
- Improved relationship and trust with its customers.
- Greatly reduce paperwork meaning that records are more easily managed and updated so that data is more accurate and doesn’t get lost.