Customer Profile
Industry: Party Equipment Rental

Key Benefits

  • Increased equipment visibility by consolidating all rental equipment data into one shared software solution that promotes staff and customer communications.
  • Freedom from IT housekeeping duties with the use of MCS Cloud.
  • Fast order processing, consolidating all complex rental assets into logical 'kits'.
  • Peace of mind with excellent account management and support for users of the system.

The Challenge

In 2010, after a management buyout of the local business, GEMS was formed. Initially running on Excel Spreadsheets, GEMS realized that it could no longer run its business without some form of rental management software.

The Solution

The company chose MCS-rm in the cloud to run its rental business. GEMS uses it to store its rental data, work collaboratively as a team, manage financial transactions and generate automatic invoices.

Why did you choose MCS?

We opted for the strongest contender in the market, MCS-rm. It was scalable and comprehensive enough to run a successful rental business. I chose MCS-rm to run our rental operations because it had all the functionality we needed and much more. It was intuitive to use and would save me valuable time because training people on the system was simple.


For a fixed monthly fee, we know that there will be no nasty surprises awaiting us when we power up the system in the morning and we have total peace of mind that the system will be running 100% of the time. I can easily access the system remotely which saves me valuable time and aids communication between my staff and customers.

Automated Invoicing

Automated invoicing has saved me over 500 manpower hours this year alone. Previously, I would manually type every invoice out but now I just hit the invoice button on the contract in MCS-rm and an accurate invoice is automatically produced every time.

Inventory kits

MCS-rm smoothly handles the logistics of supplying tents. Every tent is set up as a rental 'package' or kit. The booking agent just needs to choose the tent size required for the customer event and the system does the rest to ensure the tent is delivered complete.

The Benefits

Since using MCS-rm, GEMS now has:

  • Complete freedom from IT housekeeping duties through its choice of cloud-based rental software.
  • Achieved significant time and cost savings by producing accurate electronic invoices automatically that has saved the company time and money.
  • The ability to quickly process jobs consolidating all complex rental assets into logical 'kits'.
  • Peace of mind – with excellent account management and support for users of the system.
Gower Event Management Services Testimonial
Besides time savings, there are many important, intangible benefits that have come from automating our rental processes with MCS-rm which simply cannot be measured. MCS-rm is at the core of GEMS, bringing together all our disparate areas of working and enabling everything to run smoothly.



Get in touch

To discover how MCS-rm rental software can empower your business, contact us via our inquiry form.

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