CPS Rentals

The challenge

CPS Rentals encountered a significant challenge in customizing orders to meet specific customer demands. The team found it difficult to streamline the process of fulfilling complex orders while ensuring accurate inventory tracking. Additionally:

Operational Inefficiency: Without a robust system, the yard team struggled to process and fulfill orders quickly, impacting productivity.

Manual Processes: The lack of real-time inventory visibility created bottlenecks for both staff and customers.

Customer Experience Gaps: Clients often had limited access to information about available equipment, leading to delays and inefficiencies in the rental process.

The Solution

To address these challenges, CPS Rentals partnered with MCS Rental Software, implementing a range of solutions tailored to their needs:

Customer-Friendly Tools
The RM app enhanced the customer experience by providing transparency, self-service options, and instant access to inventory availability.

Mobile App for Yard Operations
The MCS mobile app empowered the yard team to process and fulfill orders directly, ensuring that customer demands were met efficiently and with precision.

Real-Time Inventory Management
The implementation of the RM mobile app allowed CPS Rentals’ customers to view available equipment in real-time, streamlining their decision-making and reducing delays in the rental process.

Key benefits

By leveraging MCS Rental Software, CPS Rentals achieved transformative results for both their team and customers:

Streamlined Order Fulfillment
The yard team could customize and fulfill orders with unprecedented accuracy and speed, significantly improving operational efficiency.
Enhanced Customer Convenience
Customers gained real-time visibility into inventory and could reserve equipment through the RM app, simplifying the rental process and enhancing satisfaction.
Improved Efficiency and Productivity
The mobile app eliminated redundancies, reducing manual paperwork and freeing up resources to focus on delivering superior service.
Increased Business Growth
With smoother operations and happier customers, CPS Rentals positioned itself as an industry leader, ready to scale and meet future demands.

“The biggest advantage we have is the MCS Customer Portal that allows our customers to manage the equipment they’ve rented through CPS. In turn, we’re helping our customers manage their entire project. We help them chip away from their margins, and it’s important to them to feel like they’re saving money with us.”

Brandon Campbell, Owner of Civil Project Solutions

Conclusion

CPS Rentals’ partnership with MCS Rental Software revolutionized their business operations. The ability to customize orders, coupled with real-time inventory management and mobile tools, allowed CPS Rentals to deliver on their promise of exceptional service. Today, their streamlined processes make renting easier for their customers and their team more efficient—cementing CPS Rentals as a trusted name in the construction rental industry.