MCS Rental Software Launches Enhanced All-In-One Request Management Feature

03 July 2024

MCS Rental Software Launches Enhanced All-In-One Request Management Feature

Rental software provider, MCS, is pleased to announce its latest enhancements to its Online Portal – a tool designed to improve the process of managing rental business’ unique customer requests.

The improved online request management solution allows customers to report issues and make various requests at their convenience, directly from the Online Portal within the MCS software. The system can also be seamlessly integrated into existing company websites, allowing larger organisations with bespoke interfaces to benefit.

Users can create their own request categories tailored to specific needs, such as breakdown alerts, off-hire requests, invoice queries, complaints, cleaning and maintenance requests, and general enquiries. By funnelling all requests into a single, cohesive system, MCS ensures that rental businesses can efficiently track and respond to customer requirements.

Nick Thomson, MCS Sales Director, comments,

“This enhancement is a significant leap forward in our mission to simplify operations for rental businesses. The centralised request management feature gives control back to customers and allows rental businesses to respond promptly to the unique needs of their customers.”

This new addition to the MCS portfolio not only enhances customer service capabilities but also provides rental businesses with greater operational control and efficiency. By offering a comprehensive solution for managing online requests, MCS continues to support the growth and success of rental businesses worldwide.

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