Launching our Enhanced All-In-One Request Management Feature
Rental software provider, MCS, is pleased to announce its latest enhancements to its Online Portal – a request management software tool designed to improve the process of managing rental business’ unique customer requests.
The improved online customer request management software allows customers to report issues and make various requests at their convenience, directly from the Online Portal within the MCS software. The system can also be seamlessly integrated into existing company websites, allowing larger organisations with bespoke interfaces to benefit.
Users can create their own request categories tailored to specific needs, such as breakdown alerts, off-hire requests, invoice queries, complaints, cleaning and maintenance requests, and general enquiries. By funnelling all requests into a single, cohesive request management software system, MCS ensures that rental businesses can efficiently track and respond to customer requirements.
Nick Thomson, MCS Sales Director, comments,
“This enhancement is a significant leap forward in our mission to simplify operations for rental businesses. The centralised request management feature gives control back to customers and allows rental businesses to respond promptly to the unique needs of their customers.”
This new addition to the MCS portfolio not only enhances customer service capabilities but also provides rental businesses with greater operational control and efficiency. By offering a comprehensive request management software solution for managing online customer requests, MCS continues to support the growth and success of rental businesses worldwide.
News/Event
MCS Unveils AI Insights Suite for Fast, Practical Equipment Support
News/Event
MCS Activity Hub feature enhances rental task visibility
News/Event
MCS Rental Software’s QR Code Solution, eScan, enhances rental processes
Ready to elevate your rental business?
Connect with our expert team to discover how MCS Rental Software can drive your success. We’re here to answer your questions and help you find the perfect solution.
