Working better together

Connect your back office team with your mobile salesforce using CRM Web, streamlining communications and workflow helping you achieve your sales targets and meet customer expectations.

Customer Service

Nurturing your valued client relationships

CRM Web gives you easy access to the CRM database you'll have 360 degree visibility of your customers, telling you everything you need to know. You can provide the best customer service and react more quickly to customer requests on the move.

On the move

Generating and maximising your sales opportunities

Add new prospects directly to the database as you see them whilst travelling, using the CRM Web app. You'll reduce the time spent on admin paperwork and be able to schedule actions for your team back in the office.


Organised communications
and interactions

By engaging with your back office team and having better visibility to key information when you need it, you'll be able shorten the sales cycle and answer customer queries quickly and professionally.

mcs crm mobile testimonial
Giving the sales force mobile access to data on their smart phones should work very well in quickly providing all the data they need on the move. In today’s pressured environment, this is the kind of capability that helps us to provide a rapid response to our customers.

Nixon Hire

Additional features

Accessible client history records

With a clear view of your clients and all past communication history, you are able to gain access to any information about a client that you need, wherever you are. If you have arranged a last minute meeting with a client, you know you will always be fully prepared and appear professional. You will be able to:

  • Retrieve and update real-time customer, sales and marketing information
  • Gain secure access to critical information
  • Create enquiries, quotes and schedule follow-up actions
  • Check outstanding quotes
  • Investigate current and historical hire data
  • Find other clients local to wherever you are
  • Upsell to existing clients

Improved time management

Avoid double-booking your time and having to let down customers. With CRM Web you can ensure your calendar is always up-to-date, allowing you to better manage your time with full Microsoft Outlook integration. This means you can set up appointments during a meeting on the client site and not worry about having to check your diary back in the office.

Eliminate unnecessary paperwork

You don't need to waste time printing off paperwork to take to your client meetings as you can access all the information you need from your mobile device. Instead, you'll be able to spend your time interacting with your clients and have more productive, organised meetings helping to establish stronger customer relationships.

Capturing customer requests

With CRM Web, you'll be able to capture any customer requests and generate quotes from wherever you are. This ensures your clients’ needs are accurately understood and recorded and actions can be put in place to help you meet them.

Quick calculated decisions

You don't need to rely on instinct when you are put on the spot out in the field. With CRM Web, you are able to quote accurate agreed pricing as well as handle customer complaints, discuss payment arrears and discount requests, with all the data you need. Having all the information at your fingertips enables you to give your customer a fast answer. This is better for your business and it will improve your customer relationships.

Explore our hire software solution

Some key features within MCS-rm rental software to enhance your business.


Customer Relationship Management (CRM)

Manage your sales pipeline activity from enquiry through to final order. Undertake pro-active marketing campaigns to nurture your key client and prospect relationships.

MCS workshop


Ensure your hire equipment is certified and fit for hire. Keep accurate service records, plan regular maintenance and manage accidental equipment damage and loss.
Workshop >

mcs purchasing


Keep tight control of your expenditure on hire fleet, stock, spares and rehires and manage your preferred suppliers all in one easy to use system.
Purchasing >


Dashboards & Business Intelligence

Gain meaningful insight into your rental data to help you analyse your strengths, weaknesses and understand changing hire trends to ensure you make the right strategic decisions for your rental business.
Reporting >

electronic trading

Electronic Trading

Send and receive customer, supplier and financial documents electronically for a labour-free solution to your paperwork processes.
Electronic Trading >


Document Management

Go paperless and switch to electronic document storage to improve document retrieval times, reduce file storage space and revolutionise your customer service.
Document Management >


Smart Alerts

Receive customised proactive alerts so you can address issues the moment they arise ensuring that the highest standards are consistently met.
Smart Alerts >


Resource Planner

Enhance the visibility and utilisation of your internal resources ensuring appropriately qualified staff are allocated to the right tasks.
Resource Planner >


Online Portal

Drive customer loyalty whilst enhancing brand awareness using the Online Portal, allowing your customers to quickly place orders and self-serve the information they need from you 24/7.
Online Portal >

telematics hub

MCS Telematics Hub

Say hello to full visibility of your telematics data. From stolen asset recovery to increased revenue, you’ll be able to take huge steps towards greater efficiency and improved productivity of your hire fleet.
MCS Telematics Hub >

e-sign digital document signing

MCS E-Sign

Transform your hire quotes and contracts with MCS E-Sign, letting your customers easily sign documents at the click of a button.
MCS E-Sign >

mobile tools

Mobile Rental Tools

Empower your workforce with our rental software mobile apps for your sales, transport, workshop and warehouse teams creating a paper-free process. With the ability to work both on-or-offline and gather real-time information from your workers on the move, you will become more responsive and consistently deliver on your promises.

Mobile Solutions >

MCS RM Mobile

RM Web

Manage your rental business wherever you are with everything you need all on the one device, helping you reach new heights of productivity.
RM Web >

MCS CRM Mobile


Make your on-site client meetings more productive and access important customer information so you never miss an opportunity when on the move.
CRM Web >

MCS Transport Mobile

Transport Mobile

The paperless way to manage your transport logistics with optimised routes and real-time status updates from drivers in the field.
Transport Mobile >

MCS Picking Mobile


Empower your warehouse staff with MCS Picking, to accelerate the picking of equipment for your rental bookings, increasing the productivity of your workforce.
Picking >

MCS Workshop Mobile

Workshop Mobile

Streamline and manage your maintenance activity with an app to provide engineers with a paperless workflow and provide your back office with instant real-time information from their job status updates.
Workshop Mobile >

Cloud Solutions

Cloud Rental Solutions

Concentrate on running your rental company, safe in the knowledge that your hire business is always protected, your data is secure and your IT infrastructure is managed by professionals.

Learn more about our Cloud Solutions

At a glance

  • Secure, easy access to your hire data from any location
  • Free your in-house IT resources and reap cost efficiencies
  • Fixed monthly fee
  • Protection for your vital business data 
  • Fast implementation
  • A hire software solution that is scalable
  • Ready access to experienced IT support consultants

Get in touch

To discover how MCS-rm rental software solutions can empower your hire business, call us on +61 (2) 9477 1355 or use our enquiry form.

Contact us