Behind the Scenes: How Your Feedback Shapes MCS

If you run an equipment rental business, you’ll know how much difference the right software features make, from how efficiently your team works to how hard your assets earn and how clearly you can see what’s going on. What you might not know is how much say you have in what those features are. After more than 40 years in rental software, we’ve found the best ideas come from the people using it every day, and most of what ends up in MCS started as something a customer told us. Here are the ways you can have your say, and what you get back when you do.

User Group Meetings

User Group Meetings are your chance to sit down with other MCS customers and talk about what’s working, what isn’t and what you’d like to see next. You’ll see ideas from the roadmap before they’re built and can tell us plainly whether they’d help your business or not. What you get out of it is features shaped around how you actually work day-to-day.

Focus groups

If there’s a particular workflow you’d like improved, a focus group is where you can go into detail. These are smaller sessions with users who work the same way you do, and you’ll get hands-on with early prototypes before anything is released. Because you’re testing features while they’re still being built, your feedback changes the finished product, and there’s less to relearn when it goes live.

Annual customer survey

Once a year, we ask every customer how things are going. It’s the simplest way to tell us what you’re happy with, what you need and which features you’d like to see. You can score us and add comments in your own words. Because we compare the results year on year, the issues raised most often are looked at first. It also helps us balance quick fixes you’ll notice soon with the bigger projects that take longer to deliver.

MCS Collaboration Tool

As a member of the MCS Customer Club, you can log in to everything related to your MCS account, including the MCS Knowledge Base and other useful resources. You also get the MCS Collaboration Tool, where you can suggest enhancements, share solutions with other users and vote on their ideas. Backing the ideas you care about is a direct way to push them up the list and influence where MCS goes next.

MCS Customer Day

MCS Customer Day is our biggest event of the year. You’ll see what’s new and what’s coming, watch live demos and pick up tips for getting more out of the software you already have. It’s also a good day to swap ideas with other rental businesses and talk to the MCS team face to face.

Account management visits

Your Account Manager will also visit you to talk about your business: your growth plans, how our service is working for you, and anything that’s slowing you down. Together, you’ll look for solutions that help you reach your goals. Because these conversations happen regularly, your needs reach our development team sooner and can show up faster in future releases.and finding solutions that help you reach your goals. The benefit is deeper, more frequent feedback loops and quicker translation of needs into future software releases.

Trade associations and governmental policy changes

You shouldn’t have to wonder whether your software is keeping up with new rules. We track industry standards, regulatory changes, and safety requirements that affect asset rental and compliance, and update MCS to reflect these changes. So, when depreciation, tax, or safety rules change, you can be confident your system is up to date, which lowers your risk and makes compliance one less thing to think about.

Whichever route suits you, whether that’s the annual survey, a vote in the Collaboration Tool or a chat with your Account Manager, your feedback goes into what we build next. That’s how MCS stays practical and keeps growing alongside your business, wherever you operate.

Want to see what that looks like in practice? Book a personalised demo or get in touch with our sales team to talk through your equipment rental needs.

Ready to elevate your rental business?

Connect with our expert team to discover how MCS Rental Software can drive your success. We’re here to answer your questions and help you find the perfect solution.