As a hire business owner, being in the know with your operations is what guarantees better control and management of your work.
If you don't have a coherent way to track all of your processes, however, keeping on top of scheduled servicing, customer enquiries, and hire orders can be a monumental task. This becomes an even heavier responsibility when you're not on-site or can't reach your drivers, engineers, and other team members.
Going mobile with your hire operations is one easy solution to this predicament.
Instead of reacting to issues that arise, a mobile solution empowers hire businesses to be proactive about their operations—from dispatching hire orders to answering customer enquiries and complaints.
It lets you manage your hire business from wherever you are
Having the ability to manage your hire business from wherever you are, has several advantages.
With a mobile rental solution, you can bring your operations to the palm of your hands. This allows access to real-time data about the status of your fleet enabling you to check availability, oversee costs, or even monitor utilisation statistics. The result is easy management of your hire fleet without having to be present at the office or spending time on endless coordination to make sure everything is running smoothly.
Your mobile solution also improves the accessibility of all your documents, making it easy for relevant team members to retrieve equipment certificates, manuals, and specifications when they’re off-site
As a result, other team members, like depot managers, can access contracts and other paperwork before meeting with customers and without having to wait around for access permission.
It improves workflows and streamlines processes
When multiple people are working on the same project, it's easy to make errors, mishaps and redundancies in tasks such as equipment maintenance and scheduling. That is unless there’s one central platform to manage all these operations and give everyone the same view of the workflow.
When you take the operational activities of your hire business into a mobile solution, you can allow authorised members of your team to have a full view of operations, including equipment orders, schedule, and staff assignments.
By giving your team this view, you can avoid issues like double booking, or missing routine schedules, accounting for a smoother workflow so the hiring process can continue no matter who’s working, who's in charge, or where they are working from.
It enhances your client relationships
Managing customer relationships and maintaining productive communication with your clients is a task that will only get complex as your business evolves.
But a fully integrated mobile solution like a CRM Web can resolve customer communication issues with ease. You can nurture your valued client relationships with 360-degree visibility into your customer personas and comprehensive insight into their changing demands—learn what your clients expect from your business, where you can improve your customer service, and how to grow a loyal audience.
Electronic data capturing—including e-signatures and photographic evidence—also leads to a reduction in disputes with clients, boosting your company’s reputation. The more you increase the visibility of your operations, the more you can avoid contradictions and inconsistencies, and issues can be resolved on the spot owing to access to past client interaction records.
Provide the best customer service and react swiftly to customer requests with access to a mobile customer relationship management solution.
It improves the coordination of your fleet
One of the most significant benefits of a mobile hire solution is the ability to reduce miscommunications and misunderstandings during the transportation process because the information will be available on your mobile apps.
This gets rid of any delays or mix-ups of resources that could potentially harm the reputation of your company and damage your client relationships.
Additionally, with mobile features like barcode scanning, you can accelerate the picking of assets, improving the input speed, and enabling multiple stock items to be picked at once without errors.
The navigable interface of mobile apps also simplifies the picking process and makes it easy to use for drivers, managers, and on-site technicians alike.
Mobile hire solutions empower your teams to work efficiently and effectively
With all authorised members in your team gaining complete visibility of your operations and access to mobile tools, you can run your business from anywhere and at any time, accelerate the hire process from start to finish, and ensure an enhanced customer experience for your audience.