Making Life Easier

Your customers and prospects will be able to place orders and make payments using the Online Shop 24/7, making transactions fast, efficient and straight-forward.


Easily maintained & synced
with your hire system

When using the Online shop, account customer bookings made online, go directly into MCS-rm for processing by the hire team, minimising data entry, manual updates and reliance on telephone orders.

Point of difference

Delivering unique
customer experiences

Let customers log into your Online Shop and see their own discounted prices and promotions, helping to build trust and brand loyalty with your most valued clients.


Build your own website to integrate into MCS-rm

If you already have an Online Shop you're proud of, you can integrate your website and your MCS-rm hire system to improve efficiency.

MCS Online Shop testimonial
The Online Shop allows the various construction site supervisors to place their own orders online. The department that allocates the equipment now saves a lot of time, as the site supervisors have already done all the preparation work online. The equipment department only has to transform the order into a rental contract, which can be done with a click.

Cardinal Edifice

Additional features

New revenue stream

Offer your customers and prospects a convenient way to trade with you 24/7. They can make rental bookings and order consumables (or buy consumables) directly from your online product catalogue.

  • Customise cost details per individual customer, creating a more personalised customer approach, giving your customers a unique and tailored experience.
  • With all equipment information available to your customer prior to hiring, including user guides and specifications, your customers will be more comfortable that they are selecting the right product.
  • Automated emails gives your client confidence that their order will be processed and arrive on time.
  • Payments can be taken from the Online Shop by integrating with Sage Pay or other payments systems, making revenue streams flow smoother without the intervention from your hire desk team.

Improved customer experience

Provide the best customer service for both new prospects and existing customers with Online Shop. New prospects are able to register online, see all products with standard list pricing, place bookings and pay instantly. Existing account customers can place bookings onto their account for invoicing at a later date. The Online Shop makes sure that visitors can:

  • See the most up-to-date product information
  • See their own specific pricing once logged in
  • Be alerted of related products

Customised to fit your brand

Strengthen your online brand and promote yourself professionally with an Online Shop that is uniquely designed to fit your brand theme. You are able to personalise and add:

  • Logos
  • Colour themes
  • Fonts
  • Product images
  • Price lists and promotions
  • Upsell add-ons and accessories
  • And lots more...

Flexible and easy to use

  • Display products in a variety of formats at group, subgroup or item level.
  • Search functionality with results listed by best match, making hiring assets quick and easy.
  • You can configure delivery charges as a fixed price or calculated on pre-defined postcode rules.

Have your own online shop?

MCS-rm integrates with your existing e-commerce web site to provide accurate details of products, prices and means you can receive online reservations directly in MCS-rm.

  • MCS-rm provides product and price information reducing data duplication.
  • Receive orders and process in MCS-rm making hiring assets quick and easy.

Explore our hire software solution

Some key features within MCS-rm rental software to enhance your business.


Customer Relationship Management (CRM)

Manage your sales pipeline activity from enquiry through to final order. Undertake pro-active marketing campaigns to nurture your key client and prospect relationships.

MCS workshop


Ensure your hire equipment is certified and fit for hire. Keep accurate service records, plan regular maintenance and manage accidental equipment damage and loss.
Workshop >

mcs purchasing


Keep tight control of your expenditure on hire fleet, stock, spares and rehires and manage your preferred suppliers all in one easy to use system.
Purchasing >


Dashboards & Business Intelligence

Gain meaningful insight into your rental data to help you analyse your strengths, weaknesses and understand changing hire trends to ensure you make the right strategic decisions for your rental business.
Reporting >

electronic trading

Electronic Trading

Send and receive customer, supplier and financial documents electronically for a labour-free solution to your paperwork processes.
Electronic Trading >


Document Management

Go paperless and switch to electronic document storage to improve document retrieval times, reduce file storage space and revolutionise your customer service.
Document Management >


Smart Alerts

Receive customised proactive alerts so you can address issues the moment they arise ensuring that the highest standards are consistently met.
Smart Alerts >


Resource Planner

Enhance the visibility and utilisation of your internal resources ensuring appropriately qualified staff are allocated to the right tasks.
Resource Planner >


Online Portal

Drive customer loyalty whilst enhancing brand awareness using the Online Portal, allowing your customers to quickly place orders and self-serve the information they need from you 24/7.
Online Portal >

telematics hub

MCS Telematics Hub

Say hello to full visibility of your telematics data. From stolen asset recovery to increased revenue, you’ll be able to take huge steps towards greater efficiency and improved productivity of your hire fleet.
MCS Telematics Hub >

e-sign digital document signing

MCS E-Sign

Transform your hire quotes and contracts with MCS E-Sign, letting your customers easily sign documents at the click of a button.
MCS E-Sign >

mobile tools

Mobile Rental Tools

Empower your workforce with our rental software mobile apps for your sales, transport, workshop and warehouse teams creating a paper-free process. With the ability to work both on-or-offline and gather real-time information from your workers on the move, you will become more responsive and consistently deliver on your promises.

Mobile Solutions >

MCS RM Mobile

RM Web

Manage your rental business wherever you are with everything you need all on the one device, helping you reach new heights of productivity.
RM Web >

MCS CRM Mobile


Make your on-site client meetings more productive and access important customer information so you never miss an opportunity when on the move.
CRM Web >

MCS Transport Mobile

Transport Mobile

The paperless way to manage your transport logistics with optimised routes and real-time status updates from drivers in the field.
Transport Mobile >

MCS Picking Mobile


Empower your warehouse staff with MCS Picking, to accelerate the picking of equipment for your rental bookings, increasing the productivity of your workforce.
Picking >

MCS Workshop Mobile

Workshop Mobile

Streamline and manage your maintenance activity with an app to provide engineers with a paperless workflow and provide your back office with instant real-time information from their job status updates.
Workshop Mobile >

Cloud Solutions

Cloud Rental Solutions

Concentrate on running your rental company, safe in the knowledge that your hire business is always protected, your data is secure and your IT infrastructure is managed by professionals.

Learn more about our Cloud Solutions

At a glance

  • Secure, easy access to your hire data from any location
  • Free your in-house IT resources and reap cost efficiencies
  • Fixed monthly fee
  • Protection for your vital business data 
  • Fast implementation
  • A hire software solution that is scalable
  • Ready access to experienced IT support consultants

Get in touch

To discover how MCS-rm rental software solutions can empower your hire business, call us on +61 (2) 9477 1355 or use our enquiry form.

Contact us