2020 has been a challenging year for most. Some have seen an overall loss of business, whilst others have been locked inside their homes unable to carry out normal day to day tasks and instead have had to become an expert in conducting online meetings. We have focused our efforts to making sure rental businesses have been able to continue working as efficiently as possible in these unprecedented times. This year, MCS E-Sign and CounterSign were warmly welcomed by hirers empowering MCS users to work contact-free. We focused our development efforts on functionality that would make it easier to do business safely. With this, we saw the introduction of CounterSign and enhancements made to MCS E-Sign and Partial Free days.
Several companies temporarily shut down or completely closed down due to COVID-19. A few have used the opportunity to renovate their offices, workplaces and processes. Whilst some managed to keep working fluently throughout. Sadly though, the pandemic saw certain customers have all of their business contracts cancelled. We felt for these people, our friends, and the tough time that they were facing. However, ten months later, we've all grown wiser and adjusted to survive, and in some cases thrive, in this seemingly upside-down reality.
We are hopeful that 2021 will see all of our customer's doing well. Whether it's rebuilding your business or continuing the momentum you already have, we are here to support you and help you make it through these challenging times. We're also glad to share that we have several new clients who are ready to go live with MCS once their workflow picks up again.
We look forward to welcoming them all on board in the first half of 2021.