Customer Profile
Country: United Kingdom
Industry: Crane Hire

Key Benefits

  • Improved credit control at the point of hire due to a seamless link to Sage 50 Accounts financial package.
  • Improved accuracy by automating the creation of hire paperwork, avoiding errors from manual data entry.
  • Rapid user uptake with a system that is easy to learn and use on a daily basis.
  • Improved customer experience with all customer information and communication kept in one easy to access place.

The Challenge

Baldwins Crane Hire was operating a manual, paper-based hire procedure. Each week, depots would send hand written hire contracts to Head Office for rekeying into Sage to create an invoice. The hire contract could only be confirmed once the credit control had been performed in Sage. This proved to be a slow and time consuming process inhibiting company growth.

Baldwins needed to invest in an automated hire management system that would save them time, provide a high level of credit control and could link seamlessly to Sage.

The Solution

The company was already familiar with MCS-rm, the comprehensive hire management solution, from specialist hire management software company MCS.

What made you choose MCS?

We were comfortable with the functionality of MCS-rm hire software,” Lorraine continued. “We knew the company offered excellent support, so it was an easy decision to make.

Saving time and money

Once the depot managers were using MCS-rm, the system immediately began saving time and money as well as increasing accuracy. What’s more, we can control customer credit centrally.

Automatically generated contracts

Generating hire contracts in MCS-rm is now a simple procedure and the most effective for dealing with the nature of our business.

Fast invoice processing

Generating invoices through MCS-rm not only saves time, it also saves on the cost of pre-printing and storing boxes of numbered contract pads as we did before.

The Benefits

Since using MCS-rm rental software, Baldwins has been able to:

  • Link Sage accounts to their hire management software to perform credit check at the point of hire.
  • Improved control by being able to quickly view customer information including credit limits, available credit, current balance, account status and any uninvoiced amounts.
  • Create contracts directly in MCS-rm within the depots, detailing the unique crane number, start and end date of hire, hire rates, customer details and location of hire.
Baldwins Crane Hire
Overall, everyone is very happy with the MCS system and appreciating the efficiencies it offers in reducing workload.

Baldwins Crane Hire


Get in touch

To discover how MCS-rm hire software can empower your business, call us on +61 (2) 9477 1355 or use our enquiry form.

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