News
MCS Launches SmartSearch – an AI tool to simplify Knowledge Base searches
MCS Rental Software announces the launch of its SmartSearch feature, an AI-driven tool designed to revolutionise how MCS users interact with its Knowledge Base, a resource for MCS customers that offers insights and documentation to help users understand and utilise MCS systems more effectively.
Fast and accurate search results
SmartSearch allows users to search for information using natural language, providing fast and accurate results. The tool is designed to be highly intuitive, making it easier than ever for users to find the product information they need. A key feature of MCS SmartSearch is its reliance on a dedicated and secure information source. The tool exclusively draws its answers from content within the MCS Knowledge Base, ensuring that information is accurate.
Enhancing customer experience
Adam Busby, Customer Operations Director at MCS Rental Software, explains,
“With SmartSearch, we’re giving our customers the power to find precise answers quickly. Customers receive a clear summary that addresses their question, along with a list of the most relevant Knowledge Base articles, ranked by relevance. This intuitive AI-driven tool simplifies access to information, saving valuable time and helping users get the most out of MCS products.”
SmartSearch demonstrates MCS Rental Software’s ongoing commitment to enhancing the customer experience by leveraging advanced AI technology.
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