{"id":19712,"date":"2025-03-21T17:11:05","date_gmt":"2025-03-21T17:11:05","guid":{"rendered":"https:\/\/mcsrentalsoftware.com\/?post_type=case-studies&#038;p=19712"},"modified":"2025-07-07T14:58:42","modified_gmt":"2025-07-07T13:58:42","slug":"first-response-site-services","status":"publish","type":"case-studies","link":"https:\/\/www.mcsrentalsoftware.com\/se\/kunder\/first-response-site-services\/","title":{"rendered":"First Response Site Services"},"content":{"rendered":"\n<div class=\"wp-block-group alignfull is-layout-constrained wp-block-group-is-layout-constrained\">\n<div class=\"wp-block-media-text alignwide has-media-on-the-right is-stacked-on-mobile is-image-fill-element is-style-hero is-style-hero-dots\"><div class=\"wp-block-media-text__content\">\n<p class=\"\"><strong><a href=\"https:\/\/www.mcsrentalsoftware.com\/se\/kunder\/\">Kunder<\/a><\/strong><\/p>\n\n\n\n<h1 class=\"wp-block-heading\" id=\"h-kundstudie-first-response-site-services\">Kundstudie: First Response Site Services<\/h1>\n\n\n\n<div class=\"wp-block-group media-object media-object--logo is-layout-flow wp-block-group-is-layout-flow\">\n<figure class=\"wp-block-image size-full is-resized\"><img width=\"120\" height=\"119\" src=\"https:\/\/www.mcsrentalsoftware.com\/wp-content\/uploads\/2025\/03\/First-Response-1.svg\" class=\"attachment-hero_mobile size-hero_mobile\" alt=\"\" decoding=\"async\" fetchpriority=\"high\" loading=\"eager\" sizes=\"(max-width: 600px) 380px, (max-width: 1024px) 50vw, 730px\" \/><\/figure>\n\n\n\n<div class=\"wp-block-group is-layout-constrained wp-block-group-is-layout-constrained\">\n<p class=\"\"><strong>Kunder:<\/strong> First Response Site Services<\/p>\n\n\n\n<p class=\"\"><strong>Bransch:<\/strong> Uthyrning av verktyg och utrustning<\/p>\n\n\n\n<p class=\"\"><strong>Webbplats:<\/strong><\/p>\n\n\n\n<p class=\"\"><a href=\"https:\/\/firstrss.co.uk\/\" target=\"_blank\" rel=\"noreferrer noopener\">www.1stresponsesiteservices.co.uk<\/a><\/p>\n<\/div>\n<\/div>\n<\/div><figure class=\"wp-block-media-text__media\"><img loading=\"lazy\" decoding=\"async\" width=\"1024\" height=\"690\" src=\"https:\/\/www.mcsrentalsoftware.com\/wp-content\/uploads\/2025\/03\/Case-Study-Main-Image-5-1024x690.png\" alt=\"\" class=\"wp-image-6703 size-full\" style=\"object-position:50% 50%\" srcset=\"https:\/\/www.mcsrentalsoftware.com\/wp-content\/uploads\/2025\/03\/Case-Study-Main-Image-5-1024x690.png 1024w, https:\/\/www.mcsrentalsoftware.com\/wp-content\/uploads\/2025\/03\/Case-Study-Main-Image-5-300x202.png 300w, https:\/\/www.mcsrentalsoftware.com\/wp-content\/uploads\/2025\/03\/Case-Study-Main-Image-5-768x518.png 768w, https:\/\/www.mcsrentalsoftware.com\/wp-content\/uploads\/2025\/03\/Case-Study-Main-Image-5-730x492.png 730w, https:\/\/www.mcsrentalsoftware.com\/wp-content\/uploads\/2025\/03\/Case-Study-Main-Image-5.png 1460w\" sizes=\"auto, (max-width: 1024px) 100vw, 1024px\" \/><\/figure><\/div>\n<\/div>\n\n\n\n<article class=\"post-content\">\n    \n\n<h2 class=\"wp-block-heading\" id=\"h-huvudsakliga-fordelar\">Huvudsakliga F\u00f6rdelar:<\/h2>\n\n\n\n<ul class=\"wp-block-list is-style-list-tick\">\n<li>Frig\u00f6r interna resurser med en mindre arbetskr\u00e4vande plockningsprocess och f\u00e4rre kundfr\u00e5gor.<\/li>\n\n\n\n<li>\u00d6kad effektivitet tack vare att IT-arbetet centraliserats till huvudkontoret och datorerna tagits bort fr\u00e5n lagren, vilket hj\u00e4lper till att str\u00f6mlinjeforma verksamheten.<\/li>\n\n\n\n<li>F\u00f6rarna \u00e4r nu till 99 % pappersl\u00f6sa, d\u00e5 de anv\u00e4nder mobiler vid leverans, upph\u00e4mtning och byte.<\/li>\n\n\n\n<li>F\u00f6rb\u00e4ttrade svarstider med ett arbetsfl\u00f6de d\u00e4r e-postvarningar skickas till relevanta personer n\u00e4r status f\u00f6r deras uthyrningsavtal \u00e4ndras, s\u00e5 att ingenting gl\u00f6ms bort.<\/li>\n<\/ul>\n\n\n\n<h2 class=\"wp-block-heading\" id=\"h-utmaningen\">Utmaningen<\/h2>\n\n\n\n<p class=\"\">First Response valde den ursprungliga UNIX-baserade MCS-programvarul\u00f6sningen redan 2002 n\u00e4r Dave Blundell, en av deras meddirekt\u00f6rer, best\u00e4mde sig f\u00f6r att starta ett eget uthyrningsf\u00f6retag. 2007 migrerade han till MCS-rm f\u00f6r att ta del av de ytterligare f\u00f6rdelar som den nya Windows-milj\u00f6n medf\u00f6rde.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\" id=\"h-losningen\">L\u00f6sningen<\/h2>\n\n\n\n<p class=\"\">Nu anv\u00e4nder First Response MCS-rm f\u00f6r att hantera den externa uthyrnings- och ink\u00f6psverksamheten (First Response Site Services) samt p\u00e5 en upphandlingsavdelning (First Response Site Supplies). MCS-rm anv\u00e4nds f\u00f6r hela deras verksamhet, inklusive uthyrningsdisk, lager, transportplanering, verkstad och ekonomi.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\" id=\"h-varfor-valde-ni-mcs\">Varf\u00f6r valde ni MCS?<\/h3>\n\n\n\n<p class=\"\">&#8221;Vi gillade MCS eftersom programvarugr\u00e4nssnittet k\u00e4ndes bekant och vi k\u00e4nde ocks\u00e5 till f\u00f6retaget och visste att de skulle kunna ge oss bra st\u00f6d i framtiden.&#8221;<\/p>\n\n\n\n<h3 class=\"wp-block-heading\" id=\"h-arbetsflodet-i-mcs-rm\">Arbetsfl\u00f6det i MCS-rm<\/h3>\n\n\n\n<p class=\"\">&#8221;Listor kan tas fram baserat p\u00e5 avtalet vid varje steg i processen, vilket g\u00f6r det l\u00e4ttare att se vad respektive avdelning m\u00e5ste g\u00f6ra h\u00e4rn\u00e4st. De h\u00e4r e-postinkorgarna visas p\u00e5 framtr\u00e4dande platser p\u00e5 de sk\u00e4rmar som finns vid den nya centrala uthyrningsdisken, s\u00e5 att ingenting gl\u00f6ms bort.&#8221;<\/p>\n\n\n\n<h3 class=\"wp-block-heading\" id=\"h-transportplanering-mobil\">Transportplanering mobil<\/h3>\n\n\n\n<p class=\"\">&#8221;Nu \u00e4r vi mycket mer effektiva; 99 % av alla leveranser och upph\u00e4mtningar inom v\u00e5r transportlogistik \u00e4r pappersl\u00f6sa.&#8221;<\/p>\n\n\n\n<h3 class=\"wp-block-heading\" id=\"h-plocklistapp\">Plocklistapp<\/h3>\n\n\n\n<p class=\"\">&#8221;Plocklistappen har f\u00f6renklat v\u00e5r plockningsprocess. Vi beh\u00f6ver inte l\u00e4ngre ha en dator p\u00e5 lagret och man beh\u00f6ver inte l\u00e4ngre vara tv\u00e5, utan en person kan utf\u00f6ra processen p\u00e5 egen hand. Detta har lett till betydligt l\u00e4gre lagerkostnader och resurserna har omf\u00f6rdelats till andra delar av f\u00f6retaget.&#8221;<\/p>\n\n\n\n<h3 class=\"wp-block-heading\" id=\"h-framtiden\">Framtiden<\/h3>\n\n\n\n<h3 class=\"wp-block-heading\" id=\"h-onlinebutik\">Onlinebutik<\/h3>\n\n\n\n<p class=\"\">Ett uthyrningsf\u00f6retag m\u00e5ste ha en professionell varum\u00e4rkesprofil och en omfattande e-handelst\u00e4ckning. Att kunna erbjuda best\u00e4llning av utrustning och f\u00f6rbrukningsartiklar via Internet st\u00e4rker v\u00e5rt goda renomm\u00e9 som en tillf\u00f6rlitlig specialistorganisation. Vi f\u00f6rv\u00e4ntar oss att v\u00e5r internettillg\u00e4nglighet g\u00f6r det m\u00f6jligt f\u00f6r oss att kunna konkurrera med nationella akt\u00f6rer p\u00e5 marknaden f\u00f6r uthyrning av f\u00f6rbrukningsartiklar, och ger oss ett bra utg\u00e5ngsl\u00e4ge f\u00f6r att ta hem anbud p\u00e5 mer l\u00f6nsamma avtal.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\" id=\"h-fordelarna\">F\u00f6rdelarna<\/h3>\n\n\n\n<p class=\"\">Sedan First Response Site Services b\u00f6rjade anv\u00e4nda MCS-rm har de kunnat:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Hantera alla verktygsreparationer med verkstadsfunktionen i MCS-rm.<\/li>\n\n\n\n<li>Generera brev om verkstadsskador f\u00f6r att vid behov registrera och \u00e5terf\u00e5 utl\u00e4gg fr\u00e5n kunder, vilket s\u00e4kerst\u00e4ller att uthyrningen forts\u00e4tter att g\u00e5r med vinst.<\/li>\n\n\n\n<li>Konsolidera alla sina best\u00e4llningar under ett och samma tak genom lanseringen av en central uthyrnings- och f\u00f6rs\u00e4ljningsdisk.<\/li>\n\n\n\n<li>Fastst\u00e4lla en tydligt definierad procedur med hj\u00e4lp av MCS-rm:s fl\u00f6desfunktion.<\/li>\n\n\n\n<li>Eliminera pappersbaserade leveranssedlar.<\/li>\n\n\n\n<li>Planera leveranser, upph\u00e4mtningar och byten och s\u00e4kerst\u00e4lla att f\u00f6rarrutterna har optimerats med Transportplanering<\/li>\n\n\n\n<li>Anv\u00e4nda Transportplanering mobil f\u00f6r att registrera elektroniska signaturer som leveransbevis och skicka tillf\u00e4lliga upph\u00e4mtningar direkt till en f\u00f6rares mobil n\u00e4r denna \u00e4r p\u00e5 resande fot<\/li>\n\n\n\n<li>Anv\u00e4nda streckkodsl\u00e4sning f\u00f6r att g\u00f6ra plockningen enklare<\/li>\n\n\n\n<li>G\u00f6ra s\u00e5 att nyckelkunderna kan se sin orderhistorik, vilken utrustning de har hyrt, h\u00e4mta leveransbevis och upph\u00e4mtningsdokument p\u00e5 MCS kundportal.<\/li>\n<\/ul>\n\n\n\n<div class=\"wp-block-group flow block blockquote has-white-color has-tertiary-background-color has-text-color has-background has-link-color wp-elements-3b17bf19a1b48d232f3dfe36ddb2fcb8 is-layout-constrained wp-block-group-is-layout-constrained\">\n<p class=\"has-text-align-center\">&#8221;<q>Genom centraliseringen av v\u00e5r verksamhet i MCS-rm p\u00e5 huvudkontoret f\u00f6rutser vi att framtiden kommer att bli mycket enklare. Det ger f\u00f6retaget nya m\u00f6jligheter att expandera ytterligare och snabbare.<\/q>&#8221;<\/p>\n\n\n\n<p class=\"has-text-align-center\">First Response Site Services<\/p>\n<\/div>\n\n\n\n<h3 class=\"wp-block-heading\" id=\"h-moduler-och-funktionalitet-som-anvands\">Moduler och funktionalitet som anv\u00e4nds:<\/h3>\n\n\n\n<div class=\"wp-block-group flow block has-white-background-color has-background is-layout-constrained wp-block-group-is-layout-constrained\">\n<div class=\"wp-block-group tags is-nowrap is-layout-flex wp-container-core-group-is-layout-6c531013 wp-block-group-is-layout-flex\">\n<p class=\"\">Smarta Varningar<\/p>\n\n\n\n<p class=\"\">Verkstad<\/p>\n\n\n\n<p class=\"\">\u00d6versiktspaneler och Business Intelligence     Dokumenthantering<\/p>\n<\/div>\n<\/div>\n\n<\/article>\n\n\n<footer class=\"entry-footer\">\n    <nav class=\"nav nav-social\">\n        <ul class=\"menu\">\n            <li class=\"visually-hidden\">Dela<\/li>\n            <li><a 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