{"id":8944,"date":"2025-04-11T09:34:56","date_gmt":"2025-04-11T08:34:56","guid":{"rendered":"https:\/\/mcsrentalstg.wpenginepowered.com\/?post_type=webinars&#038;p=8944"},"modified":"2026-09-09T17:55:49","modified_gmt":"2026-09-09T16:55:49","slug":"increasing-customer-satisfaction-in-rental","status":"publish","type":"webinars","link":"https:\/\/www.mcsrentalsoftware.com\/en\/resources\/webinars\/increasing-customer-satisfaction-in-rental\/","title":{"rendered":"Overcoming Rental Challenges &#8211; Increasing Customer Satisfaction in Rental"},"content":{"rendered":"\n\n\n\n\n<div class=\"wp-block-group alignfull is-layout-constrained wp-block-group-is-layout-constrained\">\n<div class=\"wp-block-media-text alignwide has-media-on-the-right is-stacked-on-mobile is-style-hero is-style-hero-dots\"><div class=\"wp-block-media-text__content\">\n<p class=\"wp-block-paragraph\">Webinar<\/p>\n\n\n\n<h1 id=\"h-overcoming-rental-challenges-increasing-customer-satisfaction-in-rental-0\" class=\"wp-block-heading\">Overcoming Rental Challenges &#8211; Increasing Customer Satisfaction in Rental<\/h1>\n\n\n\n<p class=\"wp-block-paragraph\">Presenters: Guy van der Knaap &amp; Diane Banister<\/p>\n<\/div><figure  class=\"wp-block-media-text__media\"><img width=\"474\" height=\"274\" src=\"https:\/\/www.mcsrentalsoftware.com\/wp-content\/uploads\/2026\/08\/customer-satisfaction-webinar-474x274.png\" class=\"attachment-hero_mobile size-hero_mobile\" alt=\"\" decoding=\"async\" fetchpriority=\"high\" loading=\"eager\" srcset=\"https:\/\/www.mcsrentalsoftware.com\/wp-content\/uploads\/2026\/08\/customer-satisfaction-webinar-300x187.png 300w, https:\/\/www.mcsrentalsoftware.com\/wp-content\/uploads\/2026\/08\/customer-satisfaction-webinar-474x274.png 474w, https:\/\/www.mcsrentalsoftware.com\/wp-content\/uploads\/2026\/08\/customer-satisfaction-webinar-730x492.png 730w, https:\/\/www.mcsrentalsoftware.com\/wp-content\/uploads\/2026\/08\/customer-satisfaction-webinar.png 1420w\" sizes=\"(max-width: 600px) 320px, (max-width: 1024px) 50vw, 730px\"><\/figure><\/div>\n<\/div>\n\n\n\n\n\n\n\n\n\n<div class=\"wp-block-group alignwide is-layout-constrained wp-block-group-is-layout-constrained\">\n<div class=\"wp-block-group wp-block-media-text alignwide is-stacked-on-mobile has-white-color has-text-color has-background has-link-color has-media-on-the-right has-logo-mark-500-background has-tertiary-background-color has-tertiary-color has-grey-background-color wp-elements-2 is-layout-constrained wp-block-group-is-layout-constrained\">\n<div class=\"wp-block-group is-nowrap is-layout-flex wp-container-core-group-is-layout-7387b849 wp-block-group-is-layout-flex\">\n<div class=\"wp-block-group wp-block-media-text__content is-layout-flow wp-block-group-is-layout-flow\">\n<h3 id=\"h-increasing-customer-satisfaction-in-rental-0\" class=\"wp-block-heading\">Increasing Customer Satisfaction in Rental<\/h3>\n\n\n\n<p class=\"wp-block-paragraph\">In a competitive marketplace, one of the most important things to make you stand out against the rest, is your customer service. Sign up for our next webinar to find out how you can improve your customer satisfaction with the power of training and software solutions combined. In this 30 minute webinar, we\u2019ll be discussing:&nbsp;<\/p>\n\n\n\n<p class=\"has-tertiary-color has-text-color has-link-color wp-elements-3 wp-block-paragraph\">And how to measure customer satisfaction<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Trends in service<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Rent and repeat and the difference customer satisfaction makes<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">How to achieve good service in rental<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">What to do when things go wrong<\/p>\n<\/div>\n<\/div>\n\n\n\n<div class=\"wp-block-group is-nowrap is-layout-flex wp-container-core-group-is-layout-7387b849 wp-block-group-is-layout-flex\">\n<script charset=\"utf-8\" type=\"text\/javascript\" src=\"\/\/js-eu1.hsforms.net\/forms\/embed\/v2.js\"><\/script>\n<script>\n  hbspt.forms.create({\n    portalId: \"143556364\",\n    formId: \"82474d0a-a076-4e01-9553-af1ee4eb63b0\",\n    region: \"eu1\"\n  });\n<\/script>\n<\/div>\n<\/div>\n<\/div>\n\n\n\n\n\n\n\n\n\n<div class=\"wp-block-group alignwide is-layout-flow wp-block-group-is-layout-flow\">\n<div class=\"wp-block-media-text alignwide has-media-on-the-right is-stacked-on-mobile is-image-fill-element has-white-color has-tertiary-background-color has-text-color has-background has-link-color wp-elements-5\"><div class=\"wp-block-media-text__content\">\n<h2 class=\"wp-block-heading\" id=\"h-ready-to-elevate-your-rental-business\">Ready to elevate your rental business?<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">Connect with our expert team to discover how MCS Rental Software can drive your success. We&#8217;re here to answer your questions and help you find the perfect solution.&nbsp;<\/p>\n\n\n\n<div class=\"wp-block-buttons is-layout-flex wp-block-buttons-is-layout-flex\">\n<div class=\"wp-block-button\"><a class=\"wp-block-button__link wp-element-button\" href=\"https:\/\/www.mcsrentalsoftware.com\/en\/contact-us\/\">Contact us today<\/a><\/div>\n<\/div>\n<\/div><figure class=\"wp-block-media-text__media\"><img loading=\"lazy\" decoding=\"async\" width=\"1024\" height=\"639\" src=\"https:\/\/www.mcsrentalsoftware.com\/wp-content\/uploads\/2026\/03\/mcs-team-1-1024x639.png\" alt=\"\" class=\"wp-image-35985 size-full\" style=\"object-position:50% 50%\" srcset=\"https:\/\/www.mcsrentalsoftware.com\/wp-content\/uploads\/2026\/03\/mcs-team-1-1024x639.png 1024w, https:\/\/www.mcsrentalsoftware.com\/wp-content\/uploads\/2026\/03\/mcs-team-1-300x187.png 300w, https:\/\/www.mcsrentalsoftware.com\/wp-content\/uploads\/2026\/03\/mcs-team-1-768x479.png 768w, https:\/\/www.mcsrentalsoftware.com\/wp-content\/uploads\/2026\/03\/mcs-team-1-474x296.png 474w, https:\/\/www.mcsrentalsoftware.com\/wp-content\/uploads\/2026\/03\/mcs-team-1.png 1420w\" sizes=\"auto, (max-width: 1024px) 100vw, 1024px\" \/><\/figure><\/div>\n<\/div>\n\n\n","protected":false},"featured_media":40507,"parent":0,"template":"","tags":[],"sectors-category":[],"solutions-category":[],"class_list":["post-8944","webinars","type-webinars","status-publish","has-post-thumbnail","hentry"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v26.5 (Yoast SEO v28.6) - https:\/\/yoast.com\/product\/yoast-seo-premium-wordpress\/ -->\n<title>How to Improve Customer Satisfaction in Rental | MCS<\/title>\n<meta name=\"description\" content=\"Learn how rental businesses can improve customer satisfaction, measure service levels, encourage repeat business and handle customer issues effectively.\" \/>\n<meta name=\"robots\" content=\"index, follow, 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