{"id":7437,"date":"2025-03-27T12:03:31","date_gmt":"2025-03-27T12:03:31","guid":{"rendered":"https:\/\/mcsrentalstg.wpenginepowered.com\/?post_type=case-studies&#038;p=7437"},"modified":"2025-06-06T11:55:53","modified_gmt":"2025-06-06T10:55:53","slug":"wall-to-wall-communications","status":"publish","type":"case-studies","link":"https:\/\/www.mcsrentalsoftware.com\/en\/our-customers\/wall-to-wall-communications\/","title":{"rendered":"Wall to Wall Communications"},"content":{"rendered":"\n<div class=\"wp-block-group alignfull is-layout-constrained wp-block-group-is-layout-constrained\">\n<div class=\"wp-block-media-text alignwide has-media-on-the-right is-stacked-on-mobile is-image-fill-element is-style-hero is-style-hero-dots\"><div class=\"wp-block-media-text__content\">\n<p class=\"\"><strong><a href=\"https:\/\/mcsrentaldev.wpenginepowered.com\/en\/our-customers\/\">Our Customers<\/a><\/strong><\/p>\n\n\n\n<h1 class=\"wp-block-heading\" id=\"h-wall-to-wall-communication\"><br>Wall to Wall Communication<\/h1>\n\n\n\n<div class=\"wp-block-group media-object media-object--logo is-layout-flow wp-block-group-is-layout-flow\">\n<figure class=\"wp-block-image size-full is-resized\"><img width=\"120\" height=\"119\" src=\"https:\/\/www.mcsrentalsoftware.com\/wp-content\/uploads\/2025\/06\/Wall_to_wall_Logo.svg\" class=\"attachment-hero_mobile size-hero_mobile\" alt=\"\" decoding=\"async\" fetchpriority=\"high\" loading=\"eager\" sizes=\"(max-width: 600px) 380px, (max-width: 1024px) 50vw, 730px\" \/><\/figure>\n\n\n\n<div class=\"wp-block-group is-layout-constrained wp-block-group-is-layout-constrained\">\n<p class=\"\"><strong>Customer:<\/strong> Wall to Wall Communications<\/p>\n\n\n\n<p class=\"\"><strong>Industry:<\/strong> &nbsp;Two-Way Radio Specialists<\/p>\n\n\n\n<p class=\"\"><a href=\"https:\/\/walltowallcomms.co.uk\/\" target=\"_blank\" rel=\"noreferrer noopener\">www.walltowallcomms.co.uk<\/a><\/p>\n<\/div>\n<\/div>\n<\/div><figure class=\"wp-block-media-text__media\"><img loading=\"lazy\" decoding=\"async\" width=\"1024\" height=\"690\" src=\"https:\/\/www.mcsrentalsoftware.com\/wp-content\/uploads\/2025\/03\/Case-Study-Main-Image-22-1024x690.png\" alt=\"\" class=\"wp-image-7443 size-full\" style=\"object-position:50% 50%\" srcset=\"https:\/\/www.mcsrentalsoftware.com\/wp-content\/uploads\/2025\/03\/Case-Study-Main-Image-22-1024x690.png 1024w, https:\/\/www.mcsrentalsoftware.com\/wp-content\/uploads\/2025\/03\/Case-Study-Main-Image-22-300x202.png 300w, https:\/\/www.mcsrentalsoftware.com\/wp-content\/uploads\/2025\/03\/Case-Study-Main-Image-22-768x518.png 768w, https:\/\/www.mcsrentalsoftware.com\/wp-content\/uploads\/2025\/03\/Case-Study-Main-Image-22-730x492.png 730w, https:\/\/www.mcsrentalsoftware.com\/wp-content\/uploads\/2025\/03\/Case-Study-Main-Image-22.png 1460w\" sizes=\"auto, (max-width: 1024px) 100vw, 1024px\" \/><\/figure><\/div>\n<\/div>\n\n\n\n<article class=\"post-content\">\n    \n\n<h2 class=\"wp-block-heading\" id=\"h-key-benefits\">Key benefits<\/h2>\n\n\n\n<ul class=\"wp-block-list is-style-list-tick\">\n<li>Closer management of asset depreciation with key management reports.<\/li>\n\n\n\n<li>Improved traceability of serialised equipment.<\/li>\n\n\n\n<li>Enhanced service to customers using CRM to keep track of all customer and prospect interactions.<\/li>\n\n\n\n<li>Support for ISO procedures with a consolidated rental solution to help keep to set ISO processes.<\/li>\n<\/ul>\n\n\n\n<h2 class=\"wp-block-heading\" id=\"h-the-challenge\">The challenge<\/h2>\n\n\n\n<p class=\"\">After experiencing several business issues, Wall to Wall Communications decided they needed to invest in a solution that moved away from manual paper-based processes and to an electronic customer management system in the hopes that this would improve traceability of serialised equipment, manage depreciation of assets more efficiently, provide meaningful management reports and consolidate their hire processes onto one system.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\" id=\"h-the-solution\">The Solution<\/h3>\n\n\n\n<p class=\"\">After evaluating 6 different hire management packages, Wall to Wall Communications decided to purchase MCS-rm due to its modern technology and a user-friendly Microsoft-based look and feel. They knew that the software could be updated regularly so that the technology would never become obsolete in supporting their business.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\" id=\"h-streamlined-processes\">Streamlined Processes<\/h3>\n\n\n\n<div class=\"wp-block-group flow block blockquote has-white-color has-tertiary-background-color has-text-color has-background has-link-color wp-elements-1834dda736b7c9a46f601e7d781dc093 is-layout-constrained wp-block-group-is-layout-constrained\">\n<p class=\"\">&#8221;Everything is now streamlined and runs on a single system, which has the added benefit of reducing the cost of software support for Sage.&#8221;<\/p>\n<\/div>\n\n\n\n<h3 class=\"wp-block-heading\" id=\"h-iso-certified\">ISO Certified<\/h3>\n\n\n\n<p class=\"\">&#8221;A single hire management solution forces everyone to work in the same way, so following ISO procedures becomes an integral part of our working practices. The idea of ISO is to be able to trace everything for an order from sales to dispatch, and the system allows us to do this with ease.&#8221;<\/p>\n\n\n\n<h3 class=\"wp-block-heading\" id=\"h-efficiency\">Efficiency<\/h3>\n\n\n\n<p class=\"\">&#8221;We\u2019re much more efficient as no time is wasted duplicating paperwork from one system to another and we spend less money on consumables, too. Furthermore, our equipment is now traceable and can be tracked quickly.&#8221;<\/p>\n\n\n\n<h3 class=\"wp-block-heading\" id=\"h-customer-service\">Customer Service<\/h3>\n\n\n\n<p class=\"\">&#8221;Having a central location for all customer details and contacts allows the sales team to cover for sickness and holidays. They can easily access the complete history of the account. Furthermore, it allows other staff to identify the right account manager and ensure that calls are appropriately handled and transferred.&#8221;<\/p>\n\n\n\n<h3 class=\"wp-block-heading\" id=\"h-customer-relationship-management\">Customer Relationship Management<\/h3>\n\n\n\n<p class=\"\">&#8221;Within CRM, we can also now better identify and understand calls and entries made, contracts won, contracts lost \u2013 and why \u2013 by industry type.&#8221;<\/p>\n\n\n\n<h3 class=\"wp-block-heading\" id=\"h-the-benefits\">The Benefits<\/h3>\n\n\n\n<p class=\"\">Since using MCS-rm, Wall to Wall Communications has been able to:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Improve internal communications with MCS-rm being used by staff across the entire business, in sales, hire, administration, despatch, repairs and finance where the system integrates to the Sage accountancy package already in use.<\/li>\n\n\n\n<li>Coordinate all the company&#8217;s contracts and associated administration as well as maintaining a central database for all itemised equipment, storing customer\/prospect details and keeping track of all assets.<\/li>\n\n\n\n<li>Improve process consistency by having all staff using the same up-to-date documents and templates.<\/li>\n\n\n\n<li>Reduce paperwork and eliminate labour-intensive manual processes.<\/li>\n\n\n\n<li>Use MCS CRM to manage their diverse customer base, create quotes and manage opportunities with both prospects and existing clients.<\/li>\n<\/ul>\n\n\n\n<div class=\"wp-block-group flow block blockquote has-white-color has-tertiary-background-color has-text-color has-background has-link-color wp-elements-b8d3c984426d2a2c3beffbd09655744f is-layout-constrained wp-block-group-is-layout-constrained\">\n<p class=\"has-text-align-center\">&#8221;<q>MCS combined a strong track record of successful solution delivery with product innovation, and could provide references for successful implementations in different sectors. They had a can-do approach to meeting our needs and offered comprehensive support. This all helped to reassure us that our business would be safe in their hands, both in helping us to make the transition to the new system and in the years to come.<\/q>&#8221;<\/p>\n\n\n\n<p class=\"has-text-align-center\">Wall to Wall Communications<\/p>\n<\/div>\n\n\n\n<div class=\"wp-block-group flow block has-white-background-color has-background is-layout-constrained wp-block-group-is-layout-constrained\">\n<div class=\"wp-block-group tags is-nowrap is-layout-flex wp-container-core-group-is-layout-6c531013 wp-block-group-is-layout-flex\">\n<p class=\"\">Dashboards &amp; Business Intelligence<\/p>\n\n\n\n<p class=\"\">CRM<\/p>\n\n\n\n<p class=\"\">Purchasing<\/p>\n\n\n\n<p class=\"\">Workshop<\/p>\n<\/div>\n<\/div>\n\n<\/article>\n\n\n<footer class=\"entry-footer\">\n    <nav class=\"nav nav-social\">\n        <ul class=\"menu\">\n            <li class=\"visually-hidden\">Share<\/li>\n            <li><a aria-label=\"Share by email\" class=\"\" href=\"mailto:?subject=Check out this site&amp;body=Check out this site https:\/\/www.mcsrentalsoftware.com\/en\/our-customers\/wall-to-wall-communications\/\" target=\"_blank\" rel=\"noopener\">\n                <i class=\"icon icon-mail\" aria-hidden=\"true\"><\/i>\n                <\/a>\n            <\/li>\t\n            <li><a aria-label=\"Share on Facebook\" class=\"\" href=\"https:\/\/facebook.com\/sharer\/sharer.php?u=https:\/\/www.mcsrentalsoftware.com\/en\/our-customers\/wall-to-wall-communications\/&#038;t=Wall%20to%20Wall%20Communications\" target=\"_blank\" rel=\"noopener\">\n                <i class=\"icon icon-facebook\" aria-hidden=\"true\"><\/i>\n                <\/a>\n            <\/li>\n            <li><a aria-label=\"Share on Linkedin\" class=\"\" href=\"https:\/\/www.linkedin.com\/shareArticle?mini=true&#038;url=https:\/\/www.mcsrentalsoftware.com\/en\/our-customers\/wall-to-wall-communications\/&#038;title=Wall%20to%20Wall%20Communications&#038;summary=Wall%20to%20Wall%20Communications&#038;source=https:\/\/www.mcsrentalsoftware.com\/en\/our-customers\/wall-to-wall-communications\/\" target=\"_blank\" rel=\"noopener\">\n                <i class=\"icon icon-linkedin\" aria-hidden=\"true\"><\/i>\n                <\/a>\n            <\/li>\n        <\/ul>\n    <\/nav>\n<\/footer>\n\n\n<div class=\"wp-block-group alignwide is-layout-flow wp-block-group-is-layout-flow\">\n<div class=\"wp-block-media-text alignwide has-media-on-the-right is-stacked-on-mobile is-image-fill-element has-white-color has-tertiary-background-color has-text-color has-background has-link-color wp-elements-151f504793b02bd28c7883246d18971a\"><div class=\"wp-block-media-text__content\">\n<h2 class=\"wp-block-heading\" id=\"h-ready-to-elevate-your-rental-business\">Ready to elevate your rental business?<\/h2>\n\n\n\n<p class=\"\">Connect with our expert team to discover how MCS Rental Software can drive your success. We&#8217;re here to answer your questions and help you find the perfect solution.&nbsp;<\/p>\n\n\n\n<div class=\"wp-block-buttons is-layout-flex wp-block-buttons-is-layout-flex\">\n<div class=\"wp-block-button\"><a class=\"wp-block-button__link wp-element-button\" href=\"https:\/\/www.mcsrentalsoftware.com\/en\/contact-us\/\">Contact us today<\/a><\/div>\n<\/div>\n<\/div><figure class=\"wp-block-media-text__media\"><img loading=\"lazy\" decoding=\"async\" width=\"1024\" height=\"639\" src=\"https:\/\/www.mcsrentalsoftware.com\/wp-content\/uploads\/2026\/03\/mcs-team-1-1024x639.png\" alt=\"\" class=\"wp-image-35985 size-full\" style=\"object-position:50% 50%\" srcset=\"https:\/\/www.mcsrentalsoftware.com\/wp-content\/uploads\/2026\/03\/mcs-team-1-1024x639.png 1024w, https:\/\/www.mcsrentalsoftware.com\/wp-content\/uploads\/2026\/03\/mcs-team-1-300x187.png 300w, https:\/\/www.mcsrentalsoftware.com\/wp-content\/uploads\/2026\/03\/mcs-team-1-768x479.png 768w, https:\/\/www.mcsrentalsoftware.com\/wp-content\/uploads\/2026\/03\/mcs-team-1-474x296.png 474w, https:\/\/www.mcsrentalsoftware.com\/wp-content\/uploads\/2026\/03\/mcs-team-1.png 1420w\" sizes=\"auto, (max-width: 1024px) 100vw, 1024px\" \/><\/figure><\/div>\n<\/div>\n\n\n\n<div class=\"filter-carousel-container swiper-has-arrows-above swiper-has-overflow-mobile swiper-has-dots swiper-has-arrows alignwide wp-block-filter-related-posts-carousel\">\n\t<div class=\"filter-carousel swiper filter-swiper filter-swiper-js related-posts-case-studies\"\n\t\t\tdata-is-style-overflow=\"\"\n\t\t\tdata-slides-to-show=\"3\"\n\t\t\tdata-loop=\"\"\n\t\t\tdata-auto-play=\"1\"\n\t\t\tdata-auto-play-speed=\"3000\"\n\t\t\tdata-space-between=\"32\"\n\t\t\tdata-show-dots=\"1\"\n\t\t\tdata-show-arrows=\"1\"\n\t\t\tdata-mobile-is-style-overflow=\"\"\n\t\t\tdata-mobile-slides-to-show=\"1\"\n\t\t\tdata-mobile-space-between=\"16\"\n\t\t>\n        <div class=\"swiper-wrapper filter-swiper-wrapper case-studies-swiper-wrapper\">\n                            <div class=\"swiper-slide filter-swiper-slide case-studies-swiper-slide\">\n\n                    \n                        <div class=\"wp-block-group is-style-card has-white-background-color has-background is-layout-constrained wp-block-group-is-layout-constrained\">\n                            <figure class=\"wp-block-image size-large\">\n                                <img decoding=\"async\" src=\"https:\/\/www.mcsrentalsoftware.com\/wp-content\/uploads\/2025\/03\/Niesen-containers-1024x576.jpg\" alt=\"Niesen System Logistik\">\n                            <\/figure>\n\n                            <div class=\"wp-block-group is-layout-constrained wp-block-group-is-layout-constrained\">\n                                <p class=\"heading-sub\">Case Study<\/p>\n\n                                <h3 class=\"wp-block-heading\">Niesen System Logistik<\/h3>\n\n                                <div class=\"wp-block-buttons is-layout-flex wp-block-buttons-is-layout-flex\">\n                                    <div class=\"wp-block-button\">\n                                        <a href=\"https:\/\/www.mcsrentalsoftware.com\/en\/case-studies\/niesen\/\" class=\"wp-block-button__link wp-element-button is-style-plain\">Read Article<\/a>\n                                    <\/div>\n                                <\/div>\n                            <\/div>\n                        <\/div>\n                                    <\/div>\n                                <div class=\"swiper-slide filter-swiper-slide case-studies-swiper-slide\">\n\n                    \n                        <div class=\"wp-block-group is-style-card has-white-background-color has-background is-layout-constrained wp-block-group-is-layout-constrained\">\n                            <figure class=\"wp-block-image size-large\">\n                                <img decoding=\"async\" src=\"https:\/\/www.mcsrentalsoftware.com\/wp-content\/uploads\/2025\/03\/Case-Study-Main-Image-24-1024x690.png\" alt=\"Law Plant &amp; Tools\">\n                            <\/figure>\n\n                            <div class=\"wp-block-group is-layout-constrained wp-block-group-is-layout-constrained\">\n                                <p class=\"heading-sub\">Case Study<\/p>\n\n                                <h3 class=\"wp-block-heading\">Law Plant &amp; Tools<\/h3>\n\n                                <div class=\"wp-block-buttons is-layout-flex wp-block-buttons-is-layout-flex\">\n                                    <div class=\"wp-block-button\">\n                                        <a href=\"https:\/\/www.mcsrentalsoftware.com\/en\/our-customers\/law-plant\/\" class=\"wp-block-button__link wp-element-button is-style-plain\">Read Article<\/a>\n                                    <\/div>\n                                <\/div>\n                            <\/div>\n                        <\/div>\n                                    <\/div>\n                                <div class=\"swiper-slide filter-swiper-slide case-studies-swiper-slide\">\n\n                    \n                        <div class=\"wp-block-group is-style-card has-white-background-color has-background is-layout-constrained wp-block-group-is-layout-constrained\">\n                            <figure class=\"wp-block-image size-large\">\n                                <img decoding=\"async\" src=\"https:\/\/www.mcsrentalsoftware.com\/wp-content\/uploads\/2025\/03\/Case-Study-Main-Image-23-1024x690.png\" alt=\"John F Hunt\">\n                            <\/figure>\n\n                            <div class=\"wp-block-group is-layout-constrained wp-block-group-is-layout-constrained\">\n                                <p class=\"heading-sub\">Case Study<\/p>\n\n                                <h3 class=\"wp-block-heading\">John F Hunt<\/h3>\n\n                                <div class=\"wp-block-buttons is-layout-flex wp-block-buttons-is-layout-flex\">\n                                    <div class=\"wp-block-button\">\n                                        <a href=\"https:\/\/www.mcsrentalsoftware.com\/en\/our-customers\/john-f-hunt\/\" class=\"wp-block-button__link wp-element-button is-style-plain\">Read Article<\/a>\n                                    <\/div>\n                                <\/div>\n                            <\/div>\n                        <\/div>\n                                    <\/div>\n                        <\/div>\n\t<\/div>\n\t\t<!-- If we need pagination -->\n\t\t\t<div class=\"swiper-pagination filter-swiper-pagination\"><\/div>\n\t\n\t<!-- If we need navigation buttons -->\n\t\t\t<div class=\"swiper-button-prev filter-swiper-button-prev\"><\/div>\n\t\t<div class=\"swiper-button-next filter-swiper-button-next\"><\/div>\n\t<\/div>\n","protected":false},"author":11,"featured_media":7443,"template":"","meta":{"_acf_changed":false,"content-type":""},"sectors-category":[40,93],"solutions-category":[],"class_list":["post-7437","case-studies","type-case-studies","status-publish","has-post-thumbnail","hentry"],"acf":{"company_icon":"","title_override":""},"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v26.5 (Yoast SEO v27.4) - https:\/\/yoast.com\/product\/yoast-seo-premium-wordpress\/ -->\n<title>Wall to Wall Communications | MCS<\/title>\n<meta name=\"description\" content=\"Find out how Wall to Wall Communications improved asset traceability, ISO compliance, and hire management with MCS Rental Software.\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.mcsrentalsoftware.com\/en\/our-customers\/wall-to-wall-communications\/\" 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