MEMS began to realise that the old operation’s management systems were not up to the job of co-ordinating the logistics of an increasingly complex business and sought a new system to manage its hire process.
MEMs chose MCS-rm because of the strength of its Sage integration and the hire knowledge within the company. The functions chosen by MEMS included Hire and Sales management, Transport Manager, Workshop & Maintenance, Report Writer, Proof of Delivery and CRM.
Ease of use
The MCS solution is easy to use and allows the two systems to share information. The result is an extremely stable, user friendly software platform that puts us in control and meets our requirements.
The advantage of the MCS solution is that it ‘talks’ to our accountancy system and vice versa. Each knows what the other is doing and each relies on the other’s database for information. As a result, our users have a relevant, consistent and up-to-date view of all customer and asset hire activity.
Extending contracts beyond the pre-agreed deal is another valuable function which we use regularly. MCS-rm allows us to set up contracts by the hour, the day or the week – or any combination of these.
Workshop & maintenance
If there is a problem with a piece of equipment, we can look up its service history straight away and quickly remedy any fault. It’s all about control. Control over contracts, stock management, invoicing and cash flow.
Since using MCS-rm, MEMs has been able to:
- Use the Sage integration to see customer balances, credit limits and other financial information for each customer directly in MCS-rm.
- Produce weekly reports of customer activity, highlighting critical factors such as accounts that have reached or passed their agreed credit limit.
- Accurately monitor product operational time using meter readings that are then logged into MCS-rm.
- Batch scan multiple documents such as proof of deliveries using the Document Management feature.