{"id":42682,"date":"2026-11-02T15:34:00","date_gmt":"2026-11-02T15:34:00","guid":{"rendered":"https:\/\/www.mcsrentalsoftware.com\/?p=42682"},"modified":"2026-11-02T15:34:27","modified_gmt":"2026-11-02T15:34:27","slug":"how-customer-feedback-shapes-mcs-rental-software","status":"publish","type":"post","link":"https:\/\/www.mcsrentalsoftware.com\/au\/resources\/blog\/how-customer-feedback-shapes-mcs-rental-software\/","title":{"rendered":"Behind the Scenes: How Your Feedback Shapes MCS\u00a0"},"content":{"rendered":"\n
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Behind the Scenes: How Your Feedback Shapes MCS\u00a0<\/strong><\/h1>\n\n\n\n

If you run an equipment rental business, you\u2019ll know how much difference the right software features make, from how efficiently your team works to how hard your assets earn and how clearly you can see what\u2019s going on. What you might not know is how much say you have in what those features are. After more than 40 years in rental software, we\u2019ve found the best ideas come from the people using it every day, and most of what ends up in MCS started as something a customer told us. Here are the ways you can have your say, and what you get back when you do.\u00a0<\/p>\n<\/div>

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User Group Meetings<\/strong> <\/h2>\n\n\n\n

User Group Meetings are your chance to sit down with other MCS customers and talk about what\u2019s working, what isn\u2019t and what you\u2019d like to see next. You\u2019ll see ideas from the roadmap before they\u2019re built and can tell us plainly whether they\u2019d help your business or not. What you get out of it is features shaped around how you actually work day-to-day. <\/p>\n\n\n\n

Focus groups<\/strong> <\/h2>\n\n\n\n

If there\u2019s a particular workflow you\u2019d like improved, a focus group is where you can go into detail. These are smaller sessions with users who work the same way you do, and you\u2019ll get hands-on with early prototypes before anything is released. Because you\u2019re testing features while they\u2019re still being built, your feedback changes the finished product, and there\u2019s less to relearn when it goes live. <\/p>\n\n\n\n

Annual customer survey<\/strong> <\/h2>\n\n\n\n

Once a year, we ask every customer how things are going. It\u2019s the simplest way to tell us what you\u2019re happy with, what you need and which features you\u2019d like to see. You can score us and add comments in your own words. Because we compare the results year on year, the issues raised most often are looked at first. It also helps us balance quick fixes you\u2019ll notice soon with the bigger projects that take longer to deliver. <\/p>\n\n\n\n

MCS Collaboration Tool<\/strong> <\/h2>\n\n\n\n

As a member of the MCS Customer Club, you can log in to everything related to your MCS account, including the MCS Knowledge Base and other useful resources. You also get the MCS Collaboration Tool, where you can suggest enhancements, share solutions with other users and vote on their ideas. Backing the ideas you care about is a direct way to push them up the list and influence where MCS goes next. <\/p>\n\n\n\n

MCS Customer Day<\/strong> <\/h2>\n\n\n\n

MCS Customer Day is our biggest event of the year. You\u2019ll see what\u2019s new and what\u2019s coming, watch live demos and pick up tips for getting more out of the software you already have. It\u2019s also a good day to swap ideas with other rental businesses and talk to the MCS team face to face. <\/p>\n\n\n\n

Account management visits<\/strong> <\/h2>\n\n\n\n

Your Account Manager will also visit you to talk about your business: your growth plans, how our service is working for you, and anything that\u2019s slowing you down. Together, you\u2019ll look for solutions that help you reach your goals. Because these conversations happen regularly, your needs reach our development team sooner and can show up faster in future releases.and finding solutions that help you reach your goals. The benefit is deeper, more frequent feedback loops and quicker translation of needs into future software releases.  <\/p>\n\n\n\n

Trade associations and governmental policy changes<\/strong> <\/h2>\n\n\n\n

You shouldn\u2019t have to wonder whether your software is keeping up with new rules. We track industry standards, regulatory changes, and safety requirements that affect asset rental and compliance, and update MCS to reflect these changes. So, when depreciation, tax, or safety rules change, you can be confident your system is up to date, which lowers your risk and makes compliance one less thing to think about. <\/p>\n\n\n\n

Whichever route suits you, whether that\u2019s the annual survey, a vote in the Collaboration Tool or a chat with your Account Manager, your feedback goes into what we build next. That\u2019s how MCS stays practical and keeps growing alongside your business, wherever you operate. <\/p>\n\n\n\n

Want to see what that looks like in practice? Book a personalised demo<\/a> or get in touch with our sales team to talk through your equipment rental needs<\/em>.\u00a0<\/p>\n\n\n\n