{"id":19858,"date":"2025-03-27T10:45:49","date_gmt":"2025-03-27T10:45:49","guid":{"rendered":"https:\/\/mcsrentalsoftware.com\/?post_type=case-studies&#038;p=19858"},"modified":"2025-07-07T15:14:42","modified_gmt":"2025-07-07T14:14:42","slug":"pluscrates","status":"publish","type":"case-studies","link":"https:\/\/www.mcsrentalsoftware.com\/au\/our-customers\/pluscrates\/","title":{"rendered":"Pluscrates"},"content":{"rendered":"\n<div class=\"wp-block-group alignfull is-layout-constrained wp-block-group-is-layout-constrained\">\n<div class=\"wp-block-media-text alignwide has-media-on-the-right is-stacked-on-mobile is-style-hero is-style-hero-dots\"><div class=\"wp-block-media-text__content\">\n<p class=\"\"><strong><a href=\"https:\/\/mcsrentaldev.wpenginepowered.com\/au\/our-customers\/\">Our Customers<\/a><\/strong><\/p>\n\n\n\n<h1 class=\"wp-block-heading\" id=\"h-pluscrates-success-story\"><strong>Pluscrates | Success Story<\/strong><\/h1>\n\n\n\n<div class=\"wp-block-group media-object media-object--logo is-layout-flow wp-block-group-is-layout-flow\">\n<figure class=\"wp-block-image size-full is-resized\"><img width=\"120\" height=\"119\" src=\"https:\/\/www.mcsrentalsoftware.com\/wp-content\/uploads\/2025\/03\/Pluscrates-1.svg\" class=\"attachment-hero_mobile size-hero_mobile\" alt=\"\" decoding=\"async\" fetchpriority=\"high\" loading=\"eager\" sizes=\"(max-width: 600px) 380px, (max-width: 1024px) 50vw, 730px\" \/><\/figure>\n\n\n\n<div class=\"wp-block-group is-layout-constrained wp-block-group-is-layout-constrained\">\n<p class=\"\"><strong>Industry:<\/strong> Crate Hire<\/p>\n\n\n\n<p class=\"\"><strong>Website<\/strong>: <a href=\"http:\/\/www.pluscrates.com\">www.pluscrates.com<\/a><\/p>\n<\/div>\n<\/div>\n<\/div><figure id=\"wp-block-media-text__media-1\" class=\"wp-block-media-text__media\"><img loading=\"lazy\" decoding=\"async\" width=\"470\" height=\"264\" alt=\"\" src=\"https:\/\/www.mcsrentalsoftware.com\/wp-content\/uploads\/2025\/06\/pluscrates_case_study.webp\" class=\"wp-image-16780 size-full\" srcset=\"https:\/\/www.mcsrentalsoftware.com\/wp-content\/uploads\/2025\/06\/pluscrates_case_study.webp 470w, https:\/\/www.mcsrentalsoftware.com\/wp-content\/uploads\/2025\/06\/pluscrates_case_study-300x169.webp 300w\" sizes=\"auto, (max-width: 470px) 100vw, 470px\" \/><\/figure><\/div>\n<\/div>\n\n\n\n<article class=\"post-content\">\n    \n\n<h2 class=\"wp-block-heading\" id=\"h-key-benefits\">Key benefits<\/h2>\n\n\n\n<ul class=\"wp-block-list is-style-list-tick\">\n<li>Utilising inter-depot transfers provides access to their entire inventory of crates regardless of location.<\/li>\n\n\n\n<li>Partial collections with prompts that ask how many crates they would like to collect, ensuring adequate space is allocated on collection vehicles.<\/li>\n\n\n\n<li>Automated and accurate invoicing with information populated via MCS-rm.<\/li>\n\n\n\n<li>Improved customer service by providing clients an up-to-date view of their ongoing hires and transaction history using the MCS Customer Portal.<\/li>\n<\/ul>\n\n\n\n<h2 class=\"wp-block-heading\" id=\"h-the-challenge\">The Challenge<\/h2>\n\n\n\n<p class=\"\">Pluscrates had specific requirements to meet their bulk hire needs but wanted to avoid going down the bespoke software route. With their carefully drawn out criteria, MCS made the final shortlist of three software vendors and, having seen all their systems in action, they chose MCS.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\">The Solution<\/h3>\n\n\n\n<p class=\"\">MCS-rm rental software is now used by 11 administrators in the Wembley office, but touches almost every aspect of the Pluscrates business. It manages the thousands of crates in the company&#8217;s hire inventory and the overall hire process, from raising a hire contract through to invoicing and reporting.<\/p>\n\n\n\n<h4 class=\"wp-block-heading\">Staged Collections<\/h4>\n\n\n\n<p class=\"\">&#8220;<q>Some hire systems cope very badly with staged collections \u2013 it\u2019s collect all or collect none. In contrast, MCS-rm prompts us by asking how many crates we want to book in for collection. It\u2019s very useful and ensures adequate space is allocated on the collection vehicle. In addition, our margins are greater on long-term rentals, so being able to track what still remains on site some months later makes a vital contribution to our profitability.<\/q>&#8220;<\/p>\n\n\n\n<h4 class=\"wp-block-heading\">Customer Portal<\/h4>\n\n\n\n<p class=\"\"><q>&#8220;Through their job breakdown report, our customers have a sensible, line-by-line listing in date order of information such as the quantity and type of crate delivered to which addresses<\/q>.&#8221;<\/p>\n\n\n\n<p class=\"\">&#8220;<q>Giving customers easy access to information saves us a huge amount of time. They can simply drill down to the signed proofs of delivery, collection notes, and so on relating to each one of the lines to access a full audit trail, without having to call us. Storing information electronically cuts down on expensive filing cabinet space too, and makes it much quicker for all parties to find relevant information.<\/q>&#8220;<\/p>\n\n\n\n<h4 class=\"wp-block-heading\">Accurate Invoicing<\/h4>\n\n\n\n<p class=\"\">&#8220;<q>I\u2019ve worked in companies where they\u2019ve needed a team just to handle the flood of invoice queries, but that doesn\u2019t happen here. With MCS-rm, the accuracy of our information means we minimise customer queries. This in turn helps with our cash flow.<\/q>&#8220;<\/p>\n\n\n\n<h3 class=\"wp-block-heading\">The Benefits<\/h3>\n\n\n\n<p class=\"\">Since using MCS-rm rental software, Pluscrates has been able to:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Create and distribute accurate, consolidated invoices by email with detailed breakdowns of the dates and content of deliveries and collections.<\/li>\n\n\n\n<li>Handle additional demands by utilising the inter-depot transfers option.<\/li>\n\n\n\n<li>Carry out staged collections, where only part of an order in collected.<\/li>\n\n\n\n<li>Provide their customers with access to their hire information using the Customer Portal.<\/li>\n<\/ul>\n\n\n\n<div class=\"wp-block-group flow block blockquote has-white-color has-tertiary-background-color has-text-color has-background has-link-color wp-elements-e0160413d94fa8aa51d41fa2ba4a27e7 is-layout-constrained wp-block-group-is-layout-constrained\">\n<p class=\"\">As we are a service business, it\u2019s not so much the products we supply that differentiate us as the intangibles. We can make the whole end-to-end process run like clockwork \u2026 and MCS-rm is absolutely critical in being able to do all of this.<\/p>\n\n\n\n<p class=\"cite\">Pluscrates<\/p>\n<\/div>\n\n\n\n<div class=\"wp-block-group flow block has-white-background-color has-background is-layout-constrained wp-block-group-is-layout-constrained\">\n<h3 class=\"wp-block-heading\">Solutions Used<\/h3>\n\n\n\n<div class=\"wp-block-group tags is-nowrap is-layout-flex wp-container-core-group-is-layout-6c531013 wp-block-group-is-layout-flex\">\n<p class=\"\">Customer Portal<\/p>\n\n\n\n<p class=\"\">Cloud Solutions<\/p>\n\n\n\n<p class=\"\">Reporting<\/p>\n\n\n\n<p class=\"\">Document Management<\/p>\n<\/div>\n\n\n\n<div class=\"wp-block-buttons is-layout-flex wp-block-buttons-is-layout-flex\">\n<div class=\"wp-block-button is-style-outline\"><a class=\"wp-block-button__link wp-element-button\" href=\"https:\/\/www.mcsrentalsoftware.com\/au\/rental-software-systems\/\">View all MCS Solutions<\/a><\/div>\n<\/div>\n<\/div>\n\n<\/article>\n\n\n<footer class=\"entry-footer\">\n    <nav class=\"nav nav-social\">\n        <ul class=\"menu\">\n            <li class=\"visually-hidden\">Share<\/li>\n            <li><a aria-label=\"Share by email\" class=\"\" href=\"mailto:?subject=Check out this site&amp;body=Check out this site https:\/\/www.mcsrentalsoftware.com\/au\/our-customers\/pluscrates\/\" target=\"_blank\" rel=\"noopener\">\n                <i class=\"icon icon-mail\" aria-hidden=\"true\"><\/i>\n                <\/a>\n            <\/li>\t\n            <li><a aria-label=\"Share on Facebook\" class=\"\" href=\"https:\/\/facebook.com\/sharer\/sharer.php?u=https:\/\/www.mcsrentalsoftware.com\/au\/our-customers\/pluscrates\/&#038;t=Pluscrates\" target=\"_blank\" rel=\"noopener\">\n                <i class=\"icon icon-facebook\" aria-hidden=\"true\"><\/i>\n                <\/a>\n            <\/li>\n            <li><a aria-label=\"Share on Linkedin\" class=\"\" 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related-posts-case-studies\"\n\t\t\tdata-is-style-overflow=\"\"\n\t\t\tdata-slides-to-show=\"3\"\n\t\t\tdata-loop=\"\"\n\t\t\tdata-auto-play=\"1\"\n\t\t\tdata-auto-play-speed=\"3000\"\n\t\t\tdata-space-between=\"32\"\n\t\t\tdata-show-dots=\"1\"\n\t\t\tdata-show-arrows=\"1\"\n\t\t\tdata-mobile-is-style-overflow=\"\"\n\t\t\tdata-mobile-slides-to-show=\"1\"\n\t\t\tdata-mobile-space-between=\"16\"\n\t\t>\n        <div class=\"swiper-wrapper filter-swiper-wrapper case-studies-swiper-wrapper\">\n                            <div class=\"swiper-slide filter-swiper-slide case-studies-swiper-slide\">\n\n                    \n                        <div class=\"wp-block-group is-style-card has-white-background-color has-background is-layout-constrained wp-block-group-is-layout-constrained\">\n                            <figure class=\"wp-block-image size-large\">\n                                <img decoding=\"async\" src=\"https:\/\/www.mcsrentalsoftware.com\/wp-content\/uploads\/2025\/05\/gippsland-col-img.webp\" alt=\"Gippsland Hire\">\n                            <\/figure>\n\n                            <div class=\"wp-block-group is-layout-constrained wp-block-group-is-layout-constrained\">\n                                <p class=\"heading-sub\">Case Study<\/p>\n\n                                <h3 class=\"wp-block-heading\">Gippsland Hire<\/h3>\n\n                                <div class=\"wp-block-buttons is-layout-flex wp-block-buttons-is-layout-flex\">\n                                    <div class=\"wp-block-button\">\n                                        <a href=\"https:\/\/www.mcsrentalsoftware.com\/au\/our-customers\/gippsland-hire\/\" class=\"wp-block-button__link wp-element-button is-style-plain\">Read Article<\/a>\n                                    <\/div>\n                                <\/div>\n                            <\/div>\n                        <\/div>\n                                    <\/div>\n                                <div class=\"swiper-slide filter-swiper-slide case-studies-swiper-slide\">\n\n                    \n                        <div class=\"wp-block-group is-style-card has-white-background-color has-background is-layout-constrained wp-block-group-is-layout-constrained\">\n                            <figure class=\"wp-block-image size-large\">\n                                <img decoding=\"async\" src=\"https:\/\/www.mcsrentalsoftware.com\/wp-content\/uploads\/2025\/06\/Terideal_case_study.webp\" alt=\"Terideal\">\n                            <\/figure>\n\n                            <div class=\"wp-block-group is-layout-constrained wp-block-group-is-layout-constrained\">\n                                <p class=\"heading-sub\">Case Study<\/p>\n\n                                <h3 class=\"wp-block-heading\">Terideal<\/h3>\n\n                                <div class=\"wp-block-buttons is-layout-flex wp-block-buttons-is-layout-flex\">\n                                    <div class=\"wp-block-button\">\n                                        <a href=\"https:\/\/www.mcsrentalsoftware.com\/au\/case-studies\/terideal\/\" class=\"wp-block-button__link wp-element-button is-style-plain\">Read Article<\/a>\n                                    <\/div>\n                                <\/div>\n                            <\/div>\n                        <\/div>\n                                    <\/div>\n                                <div class=\"swiper-slide filter-swiper-slide case-studies-swiper-slide\">\n\n                    \n                        <div class=\"wp-block-group is-style-card has-white-background-color has-background is-layout-constrained wp-block-group-is-layout-constrained\">\n                            <figure class=\"wp-block-image size-large\">\n                                <img decoding=\"async\" src=\"https:\/\/www.mcsrentalsoftware.com\/wp-content\/uploads\/2025\/06\/Solomat_case_study.webp\" alt=\"Solomat\">\n                            <\/figure>\n\n                            <div class=\"wp-block-group is-layout-constrained wp-block-group-is-layout-constrained\">\n                                <p class=\"heading-sub\">Case Study<\/p>\n\n                                <h3 class=\"wp-block-heading\">Solomat<\/h3>\n\n                                <div class=\"wp-block-buttons is-layout-flex wp-block-buttons-is-layout-flex\">\n                                    <div class=\"wp-block-button\">\n                                        <a href=\"https:\/\/www.mcsrentalsoftware.com\/au\/our-customers\/solomat\/\" class=\"wp-block-button__link wp-element-button is-style-plain\">Read Article<\/a>\n                                    <\/div>\n                                <\/div>\n                            <\/div>\n                        <\/div>\n                                    <\/div>\n                        <\/div>\n\t<\/div>\n\t\t<!-- If we need pagination -->\n\t\t\t<div class=\"swiper-pagination filter-swiper-pagination\"><\/div>\n\t\n\t<!-- If we need navigation buttons -->\n\t\t\t<div class=\"swiper-button-prev filter-swiper-button-prev\"><\/div>\n\t\t<div class=\"swiper-button-next filter-swiper-button-next\"><\/div>\n\t<\/div>\n\n\n\n<div class=\"wp-block-group alignwide is-layout-flow wp-block-group-is-layout-flow\">\n<div class=\"wp-block-media-text alignwide has-media-on-the-right is-stacked-on-mobile is-image-fill-element has-white-color has-tertiary-background-color has-text-color has-background has-link-color wp-elements-79c77473c9e1108b71015f1029e716f7\"><div class=\"wp-block-media-text__content\">\n<h2 class=\"wp-block-heading\" id=\"h-ready-to-elevate-your-rental-business\">Ready to elevate your rental business?<\/h2>\n\n\n\n<p class=\"\">Connect with our expert team to discover how MCS Rental Software can drive your success. We\u2019re here to answer your questions and help you find the perfect solution.<\/p>\n\n\n\n<div class=\"wp-block-buttons is-layout-flex wp-block-buttons-is-layout-flex\">\n<div class=\"wp-block-button\"><a class=\"wp-block-button__link wp-element-button\" href=\"https:\/\/www.mcsrentalsoftware.com\/au\/contact-us\/\">Contact us today<\/a><\/div>\n<\/div>\n<\/div><figure class=\"wp-block-media-text__media\"><img loading=\"lazy\" decoding=\"async\" width=\"1024\" height=\"639\" src=\"https:\/\/www.mcsrentalsoftware.com\/wp-content\/uploads\/2026\/03\/mcs-team-1-1024x639.png\" alt=\"\" class=\"wp-image-35987 size-full\" style=\"object-position:50% 50%\" srcset=\"https:\/\/www.mcsrentalsoftware.com\/wp-content\/uploads\/2026\/03\/mcs-team-1-1024x639.png 1024w, https:\/\/www.mcsrentalsoftware.com\/wp-content\/uploads\/2026\/03\/mcs-team-1-300x187.png 300w, https:\/\/www.mcsrentalsoftware.com\/wp-content\/uploads\/2026\/03\/mcs-team-1-768x479.png 768w, https:\/\/www.mcsrentalsoftware.com\/wp-content\/uploads\/2026\/03\/mcs-team-1-474x296.png 474w, https:\/\/www.mcsrentalsoftware.com\/wp-content\/uploads\/2026\/03\/mcs-team-1.png 1420w\" sizes=\"auto, (max-width: 1024px) 100vw, 1024px\" \/><\/figure><\/div>\n<\/div>\n","protected":false},"author":8,"featured_media":16780,"template":"","meta":{"_acf_changed":false,"content-type":""},"sectors-category":[338,329],"solutions-category":[],"class_list":["post-19858","case-studies","type-case-studies","status-publish","has-post-thumbnail","hentry"],"acf":{"company_icon":"","title_override":""},"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v26.5 (Yoast SEO v27.2) - https:\/\/yoast.com\/product\/yoast-seo-premium-wordpress\/ -->\n<title>Pluscrates | MCS<\/title>\n<meta name=\"description\" content=\"Pluscrates controls rapid business growth using MCS-rm rental software. 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