{"id":19843,"date":"2025-03-27T09:27:22","date_gmt":"2025-03-27T09:27:22","guid":{"rendered":"https:\/\/mcsrentalsoftware.com\/?post_type=case-studies&#038;p=19843"},"modified":"2025-07-07T15:14:59","modified_gmt":"2025-07-07T14:14:59","slug":"he-services","status":"publish","type":"case-studies","link":"https:\/\/www.mcsrentalsoftware.com\/au\/our-customers\/he-services\/","title":{"rendered":"HE Services"},"content":{"rendered":"\n<div class=\"wp-block-group alignfull is-layout-constrained wp-block-group-is-layout-constrained\">\n<div class=\"wp-block-media-text alignwide has-media-on-the-right is-stacked-on-mobile is-style-hero is-style-hero-dots\"><div class=\"wp-block-media-text__content\">\n<p class=\"\"><strong><a href=\"https:\/\/mcsrentaldev.wpenginepowered.com\/au\/our-customers\/\">Our Customers<\/a><\/strong><\/p>\n\n\n\n<h1 class=\"wp-block-heading\" id=\"h-he-services-success-story\"><strong>HE Services | Success Story<\/strong><\/h1>\n\n\n\n<div class=\"wp-block-group media-object media-object--logo is-layout-flow wp-block-group-is-layout-flow\">\n<figure class=\"wp-block-image size-full is-resized\"><img width=\"120\" height=\"119\" src=\"https:\/\/www.mcsrentalsoftware.com\/wp-content\/uploads\/2025\/03\/HE-Services.svg\" class=\"attachment-hero_mobile size-hero_mobile\" alt=\"\" decoding=\"async\" fetchpriority=\"high\" loading=\"eager\" sizes=\"(max-width: 600px) 380px, (max-width: 1024px) 50vw, 730px\" \/><\/figure>\n\n\n\n<div class=\"wp-block-group is-layout-constrained wp-block-group-is-layout-constrained\">\n<p class=\"\"><strong>Industry:<\/strong> Excavator Hire<\/p>\n\n\n\n<p class=\"\"><strong>Website<\/strong>: <a href=\"http:\/\/www.heservices.co.uk\">www.heservices.co.uk<\/a><\/p>\n<\/div>\n<\/div>\n<\/div><figure id=\"wp-block-media-text__media-1\" class=\"wp-block-media-text__media\"><img loading=\"lazy\" decoding=\"async\" width=\"470\" height=\"264\" alt=\"\" src=\"https:\/\/www.mcsrentalsoftware.com\/wp-content\/uploads\/2025\/06\/HE_case_study.webp\" class=\"wp-image-16719 size-full\" srcset=\"https:\/\/www.mcsrentalsoftware.com\/wp-content\/uploads\/2025\/06\/HE_case_study.webp 470w, https:\/\/www.mcsrentalsoftware.com\/wp-content\/uploads\/2025\/06\/HE_case_study-300x169.webp 300w\" sizes=\"auto, (max-width: 470px) 100vw, 470px\" \/><\/figure><\/div>\n<\/div>\n\n\n\n<article class=\"post-content\">\n    \n\n<h2 class=\"wp-block-heading\" id=\"h-key-benefits\">Key benefits<\/h2>\n\n\n\n<ul class=\"wp-block-list is-style-list-tick\">\n<li>The ability to co-ordinate the hire activities of all four companies within the H.E Group.<\/li>\n\n\n\n<li>Fast contract creation using the \u2018Kit\u2019 functionality to group all relevant equipment for a job onto one contract.<\/li>\n\n\n\n<li>Tighter management of quotation processes as customer information and records are securely stored for shared access.<\/li>\n\n\n\n<li>Cost savings through inter-depot transfer of expensive equipment which opens up access to a larger, combined stock list.<\/li>\n<\/ul>\n\n\n\n<h2 class=\"wp-block-heading\" id=\"h-the-challenge\">The Challenge<\/h2>\n\n\n\n<p class=\"\">HE needed to replace its previous UNIX-based hire application with a comprehensive Window-based system capable of co-ordinating the activities of all four companies within the H.E. Group. It needed to deliver a level of performance that would keep up with its expanding operation.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\">The Solution<\/h3>\n\n\n\n<p class=\"\">From a short-list of 4 companies, H.E Services chose MCS Rental Software. The core functionality that H.E Services installed included:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Asset Management<\/li>\n\n\n\n<li>Purchase Ordering<\/li>\n\n\n\n<li>Availability Planning<\/li>\n\n\n\n<li>Rehire<\/li>\n\n\n\n<li>Workshop &amp; Maintenance<\/li>\n\n\n\n<li>CRM<\/li>\n<\/ul>\n\n\n\n<h4 class=\"wp-block-heading\">Invoice Register<\/h4>\n\n\n\n<p class=\"\">&#8220;<q>The Invoice Register lets us track and monitor all invoices received from suppliers, we are quickly able to create a report and view the detail which saves time and resolves issues quicker.<\/q>&#8220;<\/p>\n\n\n\n<h4 class=\"wp-block-heading\">Purchase Ledger<\/h4>\n\n\n\n<p class=\"\">&#8220;<q>The Purchase Ledger runs more efficiently than before. It takes less time looking for information, more detail is available and paying suppliers has never been easier. All this keeps everyone happy.<\/q>&#8220;<\/p>\n\n\n\n<h4 class=\"wp-block-heading\">MCS CRM<\/h4>\n\n\n\n<p class=\"\">&#8220;<q>MCS-rm was a perfect Integrated fit and gave us the ability to tailor the MCS-crm functionality to our requirements. We now capture and input all customer information much quicker. Also, we can quickly see previous quotations, customer turnover, a record of payments outstanding, payments made, credit limits and any other relevant financial information. This gives our users an up-to-date profile of a customer very quickly and enables them to make better judgements when negotiating a hire deal.<\/q>&#8220;<\/p>\n\n\n\n<h3 class=\"wp-block-heading\">The Benefits<\/h3>\n\n\n\n<p class=\"\">Since using MCS-rm rental software, H.E. Services now has:<\/p>\n\n\n\n<p class=\"\">Halved their customer contact time on the phone to capture a customer&#8217;s basic information from 6 minutes to 3 minutes, using MCS CRM.<\/p>\n\n\n\n<p class=\"\">Gained greater control and flexibility by grouping items of machinery and attachments into \u2018kits\u2019 for a project within the same hire contract. It allows them to apply different hire rates to the contract and structure it according to their customers\u2019 preference.<\/p>\n\n\n\n<p class=\"\">Useful, in-depth, flexible reporting, such as Aged Debtors, Invoice Register and Document History reports, which users find fast and easy to run whenever needed.<\/p>\n\n\n\n<p class=\"\">Used CRM to record details of their 100 plus sales calls a day. With MCS CRM, they can store and share the information from one central place and allows better communication between different depots and teams.<\/p>\n\n\n\n<div class=\"wp-block-group flow block blockquote has-white-color has-tertiary-background-color has-text-color has-background has-link-color wp-elements-35183738ea63c25240546fe1b167fb72 is-layout-constrained wp-block-group-is-layout-constrained\">\n<p class=\"\">Throughout our collaboration, MCS has been most helpful. They know how we operate our systems and can usually resolve any issues in a speedy manner. If we have any issues, they are always willing to investigate and advise.<\/p>\n\n\n\n<p class=\"cite\">H.E. Group<\/p>\n<\/div>\n\n\n\n<div class=\"wp-block-group flow block has-white-background-color has-background is-layout-constrained wp-block-group-is-layout-constrained\">\n<h3 class=\"wp-block-heading\">Solutions Used<\/h3>\n\n\n\n<div class=\"wp-block-group tags is-nowrap is-layout-flex wp-container-core-group-is-layout-6c531013 wp-block-group-is-layout-flex\">\n<p class=\"\">CRM<\/p>\n\n\n\n<p class=\"\">Reporting<\/p>\n\n\n\n<p class=\"\">Workshop<\/p>\n\n\n\n<p class=\"\">Purchasing<\/p>\n<\/div>\n\n\n\n<div class=\"wp-block-buttons is-layout-flex wp-block-buttons-is-layout-flex\">\n<div class=\"wp-block-button is-style-outline\"><a class=\"wp-block-button__link wp-element-button\" href=\"https:\/\/www.mcsrentalsoftware.com\/au\/rental-software-systems\/\">View all MCS Solutions<\/a><\/div>\n<\/div>\n<\/div>\n\n<\/article>\n\n\n<footer class=\"entry-footer\">\n    <nav class=\"nav nav-social\">\n        <ul class=\"menu\">\n            <li class=\"visually-hidden\">Share<\/li>\n     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href=\"https:\/\/www.linkedin.com\/shareArticle?mini=true&#038;url=https:\/\/www.mcsrentalsoftware.com\/au\/our-customers\/he-services\/&#038;title=HE%20Services&#038;summary=HE%20Services&#038;source=https:\/\/www.mcsrentalsoftware.com\/au\/our-customers\/he-services\/\" target=\"_blank\" rel=\"noopener\">\n                <i class=\"icon icon-linkedin\" aria-hidden=\"true\"><\/i>\n                <\/a>\n            <\/li>\n        <\/ul>\n    <\/nav>\n<\/footer>\n\n\n<div class=\"filter-carousel-container swiper-has-arrows-above swiper-has-overflow-mobile swiper-has-dots swiper-has-arrows alignwide wp-block-filter-related-posts-carousel\">\n\t<div class=\"filter-carousel swiper filter-swiper filter-swiper-js related-posts-case-studies\"\n\t\t\tdata-is-style-overflow=\"\"\n\t\t\tdata-slides-to-show=\"3\"\n\t\t\tdata-loop=\"\"\n\t\t\tdata-auto-play=\"1\"\n\t\t\tdata-auto-play-speed=\"3000\"\n\t\t\tdata-space-between=\"32\"\n\t\t\tdata-show-dots=\"1\"\n\t\t\tdata-show-arrows=\"1\"\n\t\t\tdata-mobile-is-style-overflow=\"\"\n\t\t\tdata-mobile-slides-to-show=\"1\"\n\t\t\tdata-mobile-space-between=\"16\"\n\t\t>\n        <div class=\"swiper-wrapper filter-swiper-wrapper case-studies-swiper-wrapper\">\n                            <div class=\"swiper-slide filter-swiper-slide case-studies-swiper-slide\">\n\n                    \n                        <div class=\"wp-block-group is-style-card has-white-background-color has-background is-layout-constrained wp-block-group-is-layout-constrained\">\n                            <figure class=\"wp-block-image size-large\">\n                                <img decoding=\"async\" src=\"https:\/\/www.mcsrentalsoftware.com\/wp-content\/uploads\/2025\/05\/gippsland-col-img.webp\" alt=\"Gippsland Hire\">\n                            <\/figure>\n\n                            <div class=\"wp-block-group is-layout-constrained wp-block-group-is-layout-constrained\">\n                                <p class=\"heading-sub\">Case Study<\/p>\n\n                                <h3 class=\"wp-block-heading\">Gippsland Hire<\/h3>\n\n                                <div class=\"wp-block-buttons is-layout-flex wp-block-buttons-is-layout-flex\">\n                                    <div class=\"wp-block-button\">\n                                        <a href=\"https:\/\/www.mcsrentalsoftware.com\/au\/our-customers\/gippsland-hire\/\" class=\"wp-block-button__link wp-element-button is-style-plain\">Read Article<\/a>\n                                    <\/div>\n                                <\/div>\n                            <\/div>\n                        <\/div>\n                                    <\/div>\n                                <div class=\"swiper-slide filter-swiper-slide case-studies-swiper-slide\">\n\n                    \n                        <div class=\"wp-block-group is-style-card has-white-background-color has-background is-layout-constrained wp-block-group-is-layout-constrained\">\n                            <figure class=\"wp-block-image size-large\">\n                                <img decoding=\"async\" src=\"https:\/\/www.mcsrentalsoftware.com\/wp-content\/uploads\/2025\/06\/Terideal_case_study.webp\" alt=\"Terideal\">\n                            <\/figure>\n\n                            <div class=\"wp-block-group is-layout-constrained wp-block-group-is-layout-constrained\">\n                                <p class=\"heading-sub\">Case Study<\/p>\n\n                                <h3 class=\"wp-block-heading\">Terideal<\/h3>\n\n                                <div class=\"wp-block-buttons is-layout-flex wp-block-buttons-is-layout-flex\">\n                                    <div class=\"wp-block-button\">\n                                        <a href=\"https:\/\/www.mcsrentalsoftware.com\/au\/case-studies\/terideal\/\" class=\"wp-block-button__link wp-element-button is-style-plain\">Read Article<\/a>\n                                    <\/div>\n                                <\/div>\n                            <\/div>\n                        <\/div>\n                                    <\/div>\n                                <div class=\"swiper-slide filter-swiper-slide case-studies-swiper-slide\">\n\n                    \n                        <div class=\"wp-block-group is-style-card has-white-background-color has-background is-layout-constrained wp-block-group-is-layout-constrained\">\n                            <figure class=\"wp-block-image size-large\">\n                                <img decoding=\"async\" src=\"https:\/\/www.mcsrentalsoftware.com\/wp-content\/uploads\/2025\/06\/Solomat_case_study.webp\" alt=\"Solomat\">\n                            <\/figure>\n\n                            <div class=\"wp-block-group is-layout-constrained wp-block-group-is-layout-constrained\">\n                                <p class=\"heading-sub\">Case Study<\/p>\n\n                                <h3 class=\"wp-block-heading\">Solomat<\/h3>\n\n                                <div class=\"wp-block-buttons is-layout-flex wp-block-buttons-is-layout-flex\">\n                                    <div class=\"wp-block-button\">\n                                        <a href=\"https:\/\/www.mcsrentalsoftware.com\/au\/our-customers\/solomat\/\" class=\"wp-block-button__link wp-element-button is-style-plain\">Read Article<\/a>\n                                    <\/div>\n                                <\/div>\n                            <\/div>\n                        <\/div>\n                                    <\/div>\n                        <\/div>\n\t<\/div>\n\t\t<!-- If we need pagination -->\n\t\t\t<div class=\"swiper-pagination filter-swiper-pagination\"><\/div>\n\t\n\t<!-- If we need navigation buttons -->\n\t\t\t<div class=\"swiper-button-prev filter-swiper-button-prev\"><\/div>\n\t\t<div class=\"swiper-button-next filter-swiper-button-next\"><\/div>\n\t<\/div>\n\n\n\n<div class=\"wp-block-group alignwide is-layout-flow wp-block-group-is-layout-flow\">\n<div class=\"wp-block-media-text alignwide has-media-on-the-right is-stacked-on-mobile is-image-fill-element has-white-color has-tertiary-background-color has-text-color has-background has-link-color wp-elements-79c77473c9e1108b71015f1029e716f7\"><div class=\"wp-block-media-text__content\">\n<h2 class=\"wp-block-heading\" id=\"h-ready-to-elevate-your-rental-business\">Ready to elevate your rental business?<\/h2>\n\n\n\n<p class=\"\">Connect with our expert team to discover how MCS Rental Software can drive your success. We\u2019re here to answer your questions and help you find the perfect solution.<\/p>\n\n\n\n<div class=\"wp-block-buttons is-layout-flex wp-block-buttons-is-layout-flex\">\n<div class=\"wp-block-button\"><a class=\"wp-block-button__link wp-element-button\" href=\"https:\/\/www.mcsrentalsoftware.com\/au\/contact-us\/\">Contact us today<\/a><\/div>\n<\/div>\n<\/div><figure class=\"wp-block-media-text__media\"><img loading=\"lazy\" decoding=\"async\" width=\"1024\" height=\"639\" src=\"https:\/\/www.mcsrentalsoftware.com\/wp-content\/uploads\/2026\/03\/mcs-team-1-1024x639.png\" alt=\"\" class=\"wp-image-35987 size-full\" style=\"object-position:50% 50%\" srcset=\"https:\/\/www.mcsrentalsoftware.com\/wp-content\/uploads\/2026\/03\/mcs-team-1-1024x639.png 1024w, https:\/\/www.mcsrentalsoftware.com\/wp-content\/uploads\/2026\/03\/mcs-team-1-300x187.png 300w, https:\/\/www.mcsrentalsoftware.com\/wp-content\/uploads\/2026\/03\/mcs-team-1-768x479.png 768w, https:\/\/www.mcsrentalsoftware.com\/wp-content\/uploads\/2026\/03\/mcs-team-1-474x296.png 474w, https:\/\/www.mcsrentalsoftware.com\/wp-content\/uploads\/2026\/03\/mcs-team-1.png 1420w\" sizes=\"auto, (max-width: 1024px) 100vw, 1024px\" \/><\/figure><\/div>\n<\/div>\n","protected":false},"author":8,"featured_media":16719,"template":"","meta":{"_acf_changed":false,"content-type":""},"sectors-category":[338,329],"solutions-category":[],"class_list":["post-19843","case-studies","type-case-studies","status-publish","has-post-thumbnail","hentry"],"acf":{"company_icon":"","title_override":""},"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v26.5 (Yoast SEO v27.2) - https:\/\/yoast.com\/product\/yoast-seo-premium-wordpress\/ -->\n<title>HE Services | MCS<\/title>\n<meta name=\"description\" content=\"MCS-rm rental software supports customer relationships and drives growth for H.E. Services. Read the full case study for all the benefits.\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.mcsrentalsoftware.com\/au\/our-customers\/he-services\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"HE Services\" \/>\n<meta property=\"og:description\" content=\"MCS-rm rental software supports customer relationships and drives growth for H.E. Services. 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